Job Description

Endpoint Management & Configuration

• Manage and configure macOS and Linux endpoints for Client employees across IT, Engineering, Finance, and other business units

• Deploy, enroll, and maintain devices using Jamf Pro/Now — including MDM profiles, OS updates, app deployment, and compliance policies

• Configure local environments for AI tool adoption — setting up Claude Desktop, API keys, local MCP clients, and related tooling on employee machines

• Troubleshoot and resolve hardware, OS, and application issues on Mac and Linux platforms with fast turnaround

AI Enablement & MCP Support

• Support Client employees in configuring and using Claude and MCP (Model Context Protocol) clients on their local machines

• Guide users through connecting Claude to MCP servers — troubleshooting auth flows, config files (claude_desktop_config.json), and tool connections

• Assist in debugging issues with AI coding tools (GitHub Copilot, Cursor, Claude Code) including IDE integration, token/auth errors, and API connectivity

• Serve as a first-responder for MCP configuration issues — understanding client-server communication patterns, SSE/stdio transport modes, and local permissions

Developer & Power-User Support

• Assist Client engineers with dev environment setup — Homebrew, pyenv/nvm/rbenv, Docker, VS Code extensions, Git configs, SSH key management

• Perform bug triage and debugging assistance for environment-specific issues — distinguishing between OS-level, network, dependency, and application-layer problems

• Support CLI-first workflows and scripting on bash/zsh — writing and reviewing shell scripts that automate routine configuration tasks

• Participate in structured onboarding programs that equip new Client hires with day-one AI-ready setups

Documentation & Knowledge Management

• Create and maintain internal runbooks, setup guides, and FAQs for Claude/MCP onboarding

• Log recurring issues and contribute to a shared knowledge base for Zensar and Client IT teams

• Conduct small-group walkthroughs and demos to accelerate AI tool adoption across non-technical business functions

REQUIRED SKILLS & EXPERIENCE

Endpoint & Platform Expertise

• 3+ years of hands-on experience supporting macOS in a corporate environment

• Proficiency with Jamf Pro or Jamf Now — MDM enrollment, Smart Groups, policies, patch management, Self Service

• Solid understanding of Linux (Ubuntu/Debian/RHEL) for developer workstation support

• Experience with enterprise networking basics — VPN, DNS, certificates, proxy settings, firewall rules that commonly affect developer tools

AI & Developer Tooling

• Familiarity with modern AI coding tools — Claude Code, GitHub Copilot, Cursor, or similar

• Working knowledge of MCP (Model Context Protocol) concepts — understanding of what MCP clients and servers do, how to configure them locally, and how to troubleshoot connection issues

• Comfort configuring JSON-based tool config files, environment variables, and API keys

• Experience with REST APIs at a conceptual level — understanding HTTP methods, auth headers, and reading API error responses

Scripting & Debugging

• Bash/Zsh scripting — writing automation scripts, diagnosing path/permission issues, parsing logs

• Experience with package managers: Homebrew, apt/yum, pip, npm — resolving conflicts, version pinning

• Methodical debugging approach — reading stack traces, checking logs, isolating environment variables

• Basic Python or JS scripting to automate endpoint tasks or test API connectivity

NICE TO HAVE

• Experience deploying Claude Desktop or Anthropic API in a corporate setting

• Familiarity with SSO/IdP integrations (Okta, Azure AD) and how they affect tool authentication

• Background in IT at a SaaS or cybersecurity company

• Apple ACMT certification or equivalent

• Exposure to zero-trust networking concepts (especially relevant in Client's security-focused culture)

SKILLS AT A GLANCE

macOS

Linux

Jamf Pro

MCP

Claude / AI Tools

Bash Scripting

Bug Triage

REST APIs

Endpoint Management & Configuration

• Manage and configure macOS and Linux endpoints for Client employees across IT, Engineering, Finance, and other business units

• Deploy, enroll, and maintain devices using Jamf Pro/Now — including MDM profiles, OS updates, app deployment, and compliance policies

• Configure local environments for AI tool adoption — setting up Claude Desktop, API keys, local MCP clients, and related tooling on employee machines

• Troubleshoot and resolve hardware, OS, and application issues on Mac and Linux platforms with fast turnaround

AI Enablement & MCP Support

• Support Client employees in configuring and using Claude and MCP (Model Context Protocol) clients on their local machines

• Guide users through connecting Claude to MCP servers — troubleshooting auth flows, config files (claude_desktop_config.json), and tool connections

• Assist in debugging issues with AI coding tools (GitHub Copilot, Cursor, Claude Code) including IDE integration, token/auth errors, and API connectivity

• Serve as a first-responder for MCP configuration issues — understanding client-server communication patterns, SSE/stdio transport modes, and local permissions

Developer & Power-User Support

• Assist Client engineers with dev environment setup — Homebrew, pyenv/nvm/rbenv, Docker, VS Code extensions, Git configs, SSH key management

• Perform bug triage and debugging assistance for environment-specific issues — distinguishing between OS-level, network, dependency, and application-layer problems

• Support CLI-first workflows and scripting on bash/zsh — writing and reviewing shell scripts that automate routine configuration tasks

• Participate in structured onboarding programs that equip new Client hires with day-one AI-ready setups

Documentation & Knowledge Management

• Create and maintain internal runbooks, setup guides, and FAQs for Claude/MCP onboarding

• Log recurring issues and contribute to a shared knowledge base for Zensar and Client IT teams

• Conduct small-group walkthroughs and demos to accelerate AI tool adoption across non-technical business functions

REQUIRED SKILLS & EXPERIENCE

Endpoint & Platform Expertise

• 3+ years of hands-on experience supporting macOS in a corporate environment

• Proficiency with Jamf Pro or Jamf Now — MDM enrollment, Smart Groups, policies, patch management, Self Service

• Solid understanding of Linux (Ubuntu/Debian/RHEL) for developer workstation support

• Experience with enterprise networking basics — VPN, DNS, certificates, proxy settings, firewall rules that commonly affect developer tools

AI & Developer Tooling

• Familiarity with modern AI coding tools — Claude Code, GitHub Copilot, Cursor, or similar

• Working knowledge of MCP (Model Context Protocol) concepts — understanding of what MCP clients and servers do, how to configure them locally, and how to troubleshoot connection issues

• Comfort configuring JSON-based tool config files, environment variables, and API keys

• Experience with REST APIs at a conceptual level — understanding HTTP methods, auth headers, and reading API error responses

Scripting & Debugging

• Bash/Zsh scripting — writing automation scripts, diagnosing path/permission issues, parsing logs

• Experience with package managers: Homebrew, apt/yum, pip, npm — resolving conflicts, version pinning

• Methodical debugging approach — reading stack traces, checking logs, isolating environment variables

• Basic Python or JS scripting to automate endpoint tasks or test API connectivity

NICE TO HAVE

• Experience deploying Claude Desktop or Anthropic API in a corporate setting

• Familiarity with SSO/IdP integrations (Okta, Azure AD) and how they affect tool authentication

• Background in IT at a SaaS or cybersecurity company

• Apple ACMT certification or equivalent

• Exposure to zero-trust networking concepts (especially relevant in Client's security-focused culture)

SKILLS AT A GLANCE

macOS

Linux

Jamf Pro

MCP

Claude / AI Tools

Bash Scripting

Bug Triage

REST APIs

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.