Job Description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

To enhance operational efficiencies, client liaison and retention, service delivery and quality.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

Administrative Duties

• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E- Patient Report Forms accurately for every patient treated
• Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

• Respond to any emergency if requested and administer Intermediate Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarize yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to your Operations Manager Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
• Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
• Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
• Ensure accurate record keeping for all drugs used and, in your possession,

Health and Safety

• Ensure that you comply with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
• Act in a manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

SKILLS PROFILE

EDUCATION

Essential

• Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an AEA. Up to date with the latest HPCSA CPG guidelines.
• A valid PDRP for passengers
• A valid Code 10 Driver’s License

WORK EXPERIENCE

Essential

• Must be over 21 years old
• 2 Years post graduate patient care experience in an operational environment would be beneficial
• Computer proficiency would be beneficial (Microsoft Office)

KNOWLEDGE

Essential

• Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are compassionate about quality care and professional excellence.

• At Netcare, our core value is care
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.