Job Description

Job Location: Louisville Campus - Louisville, KY 40203
Position Type: As needed
Salary Range: $19.75 - $19.75 Hourly

Core Advocate Responsibilities (All Programs)
All Advocates, regardless of program assignment, are expected to demonstrate the following core competencies:
- Program Support: Effectively support program operations, workflows, and service delivery requirements in alignment with assigned role and agency standards, including cross-training.
- Trauma-Informed Practice: Utilize survivor-centered and culturally responsive approaches in all client interactions, prioritizing autonomy, dignity, and choice.
- Crisis Intervention: Provide trauma-informed crisis counseling, emotional support, de-escalation, advocacy, safety planning, and referrals to individuals experiencing interpersonal violence.
- System Navigation & Advocacy: Assist clients in navigating medical, legal, housing, and social service systems as appropriate to client needs and program scope.
- Collaboration: Collaborate with internal teams and community partners to coordinate client care and support continuity of services.
- Documentation & Accountability: Maintain clear, timely, and accurate documentation in accordance with agency policies, quality assurance standards, and grant requirements.
- Professional Conduct: Maintain professional boundaries, ethical standards, and emotional regulation in high-stress and crisis environments.

QualificationsEmergency Shelter Team
- Provide advocacy, safety planning, case management, transportation assistance, groups, and supportive services to residents in the 24/7 emergency shelter.
- Respond to in-person walk-in clients seeking immediate support.
- Support residents with daily living needs, conflict resolution, and transition planning.
- Coordinating pet care with clients and community partners.
- Facilitate or support shelter-based groups and psychoeducational activities.
- Coordinate with internal teams and community partners as appropriate.
- Complete follow-up support and documentation related to shelter services.