Job Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson Virtual Schools' K–12 group provides high-quality, highly accountable online education solutions to schools, school districts, and students in grades K–12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.

Working from your home office anywhere within the United States, the Advisor, Teaching Services supports full-time online students by monitoring academic performance, fostering meaningful communication, and coordinating interventions with teachers and caretakers. Advisors play a critical role in ensuring a positive and successful online learning experience through proactive outreach, consistent documentation, and collaborative support.

Primary Responsibilities

• Support students through ongoing synchronous and asynchronous communications.
• Monitor student participation, performance, pacing, and platform engagement.
• Provide proactive outreach using data to inform intervention strategies.
• Facilitate communication between students, families, and content-area teachers.
• Help students navigate Pearson Connexus and other Pearson technology tools.
• Maintain accurate, timely documentation of all communications and interventions.
• Review student history and prior interactions before making contact.
• Initiate monthly contact with all assigned students, prioritizing those with greater needs.
• Use active listening and problem-solving to provide individualized support.
• Foster a welcoming, supportive, and positive communication environment.
• Collaborate with teachers and Teaching Services colleagues using shared templates and best practices.
• Adhere to Teaching Services communication expectations and escalation protocols.
• Other duties as assigned.

Equipment and Work Environment

Pearson Virtual Schools supports flexible work environments and provides the following equipment:

• Laptop
• Headset
• Second monitor

Employees must provide:

• Mouse
• Keyboard
• Reliable high-speed internet

Employees must maintain a professional home office setup that ensures privacy, security of records, and compliance with Pearson’s remote work policies.

Requirements

• Valid and active teaching certificate
• Bachelor’s degree.
• Experience in student support, advising, counseling, education, or related fields preferred.
• Strong communication skills (phone, virtual meetings, email, written documentation).
• Ability to analyze performance data to identify trends and student needs.
• Excellent time management and ability to prioritize tasks in a fast-paced environment.
• Ability to work a full-time shift that includes core business hours (9 AM–4 PM Eastern Time).
• Commitment to timely communication, documentation, and follow-through.
• Comfort working with digital tools and learning management systems.

Capabilities

• Strong technology proficiency (Microsoft Office, Google Workspace, virtual communication tools).
• Excellent attention to detail and organizational skills.
• Ability to collaborate effectively with colleagues across departments.
• Commitment to supporting student achievement and providing exceptional service.
• Understanding how individualized learning needs (IEPs, 504s, EL supports) intersect with virtual learning environments.

Additional Notes

This position may be semester-based depending on enrollment needs. Continuation is subject to evaluation by school and departmental leadership.