Job Description

We are seeking an experienced Senior Collections Specialist to join our FAAS Business Process Outsourcing team in Cork on an 12‑month contract.

This is a Senior Collections role with ownership of complex customer portfolios across our international markets. The successful candidate will bring strong credit judgement, proactively manage the collections activities, and work closely with cross‑functional stakeholders to support cash flow, minimise risk, and maintain strong customer relationships.

The role plays a critical part within the Order‑to‑Cash (OTC) function, contributing to financial integrity, customer experience, and continuous improvement initiatives.

This role offers exposure to global markets, complex customer portfolios, and cross‑functional collaboration, within a finance organisation that continues to evolve beyond transactional delivery. It is an excellent opportunity for an experienced credit professional who enjoys ownership, influence, and continuous improvement in a global setting.

Key Responsibilities

• Responsible for managing a large complex international debtor portfolio, driving continuous improvement in DSO, overdue exposure, and cash collection performance.
• Ensure timely and effective follow‑up on due and overdue invoices, using a structured and professional collections approach.
• Partner with the Credit Risk Team to conduct credit assessments and support recommendations on customer credit limits in line with credit policy and payment history.
• Support and manage activities related to the credit block process, ensuring timely resolution and appropriate escalation where required.
• Prepare and interpret monthly DSO, aging, and flux analysis, highlighting risks, trends, and actionable insights for management.
• Act as a trusted finance partner to Commercial, Customer Service, and Finance stakeholders, influencing outcomes and resolving complex collection or credit issues.
• Contribute to continuous improvement initiatives, sharing best practices and supporting enhancements to credit and collections processes.
• Deliver a consistently high standard of customer service, balancing commercial objectives with strong customer relationships.
• Support the Credit & Collections function, promoting best practices, continuous improvement, and providing buddy cover as needed.

Knowledge, experience, competencies:

Core Competencies:

• Strong background in Credit & Collections within a multinational environment or shared services environment.
• Solid understanding of the Order‑to‑Cash (OTC) end‑to‑end process.
• Sound financial judgement with the ability to interpret customer financial statements
• Proven ability to manage sensitive customer and stakeholder interactions with professionalism and confidence.

Ways of Working:

• Self‑directed, proactive, and comfortable working with minimal supervision
• Strong analytical and problem‑solving skills, with the ability to translate business needs into practical solutions.
• Positive, flexible, and solutions‑oriented mindset in a fast‑paced, global environment.
• High levels of integrity, attention to detail, and personal accountability.
• Positive, flexible, and solutions‑oriented mindset with a focus on continuous improvement in a fast‑paced, global environment.

Technical Skills:

• Proficiency in Microsoft Office, particularly Excel (analysis, reconciliations, reporting).
• ERP experience (SAP or Oracle) strongly preferred
• Experience working across Order‑to‑Cash processes

Education

• Third‑level qualification in Finance, Business, Accounting, or a related discipline or equivalent relevant experience.

We are Grant Thornton

Grant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they’re located.

At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter.

At GT Ireland we don’t just predict your future, we build it.

A Career at GT

Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.

What does this mean for you?

A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be.

Grow with us

At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

Our Benefits

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