Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
The Regional Services Product Line Manager (PLM) for EMEA represents Ciena’s full Services portfolio across the region, helping shape growth strategies and improve customer outcomes. This portfolio-wide role connects EMEA customer, market, regulatory, commercial, and delivery requirements with global Services portfolio decisions. The position also provides a coordinated regional entry point for complex questions spanning multiple service lines.
How you will make an impact:
- Act as the trusted regional voice for the complete Services portfolio, connecting EMEA priorities with global portfolio leadership.
- Partner with Sales, Service Architects, account teams, Sales Engineers, Delivery, Quoting, and functional Services Product Line Managers to develop portfolio-wide account strategies and opportunity plans.
- Guide services strategies that address customer outcomes, installed-base opportunities, product plans, and competitive conditions.
- Lead regional portfolio reviews to identify service attach, expansion, renewal, transformation, and cross-sell opportunities.
- Shape early opportunity strategy across service mix, positioning, scope, delivery dependencies, commercial considerations, and escalation paths.
- Coordinate responses to cross-portfolio questions and engage the appropriate global experts to deliver consistent, integrated guidance.
- Capture regional requirements, track opportunities, barriers, and portfolio gaps, and influence global roadmaps, enablement priorities, account coaching, reusable materials, and lessons learned.
The must haves:
- Education: Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
- Experience: Typically 8+ years of telecommunications services, product management, presales, commercial, or account-strategy experience.
- Application of knowledge across services portfolios and the ability to learn across technical, operational, and commercial domains.
- Experience facilitating account planning and working across sales, technical, delivery, and business functions.
- Application of business acumen, executive communication, and stakeholder influence.
- Ability to operate independently across countries, cultures, time zones, and competing priorities.
Nice to haves:
- Experience in EMEA telecommunications markets, regional business practices, and complex customer environments.
- Experience with services quoting, profit and loss management, commercial models, requests for information or proposals, and contract considerations.
- Multilingual capability and established regional stakeholder networks.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
