Job Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our National Human Capital team as an Advisor, Learning & Development (L&D). This diverse team of professionals challenges the status quo by cultivating a value-based culture that drives team member success. As a trusted advisor, you’ll support the educational needs of our firm through best-in-class learning opportunities that engage, inspire and provide team members with the skills and expertise to keep them at the top of their game.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Support L&D operational excellence, including the planning and coordination of events, learner support, enrolment, Learning Management System (LMS) administration and operational reporting to deliver a high-quality learner experience
• Guide and support team members in problem-solving, planning and stakeholder management
• Serve as the escalation point for learner inquiries, registration issues and access questions while supporting consistent learner support, communications and registration processes
• Identify and recommend opportunities to streamline processes and improve consistency
• Pilot responsible artificial intelligence (AI) tools to improve learner support, automate routine tasks and enhance operational reporting
• Track and monitor learning and event-related expenses to support budget accuracy and accountability
• Oversee the accuracy and integrity of LMS records, including course setup, session management, e-learning stability, completion tracking and system integrations
• Coordinate content lifecycle processes, including review cadences, retirement and archiving decisions, learner communications and LMS workflow execution
• Administer learner surveys and course evaluations, ensuring data integrity and readiness for measurement, reporting and learning impact analysis
• Prepare and maintain operational learning reports related to participation, completion, compliance and LMS activity, ensuring accuracy, quality and readiness for leadership review
• Provide operational insights, learner data and capacity metrics to support L&D intake, prioritization, governance discussions and continuous improvement decisions

Skills and Experience

• Post-secondary education in Human Resources, Adult Education, Organizational Development, Business Administration or a related field
• Professional certifications in L&D, project management or change management are considered an asset, including Certified Training and Development Professional (CTDP), Certified Training Practitioner (CTP) or Association for Talent Development Associate Professional in Talent Development (ATD APTD)
• 4+ years of experience in L&D, Human Resources operations or education services, with a focus on learning operations, learner support, LMS administration and operational reporting
• Experience supporting learning programs and events within complex, multi-stakeholder environments
• Experience supporting learning programs tied to professional accreditation, compliance or regulated environments considered an asset
• Knowledge of content lifecycle processes, including course reviews, retirement and archiving activities, learner communications and record retention
• Openness to piloting emerging AI-enabled tools that improve learner support, operational reporting and process efficiency
• Proven ability to manage multiple concurrent initiatives and balance competing priorities
• Experience partnering with and advising senior stakeholders
• Written and verbal English language skills, with French considered an asset

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more.

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

Future/Current Opportunity: Current

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