Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Advisor – Journal Operations in Canada.

This role sits at the heart of academic publishing operations, ensuring smooth and high-quality communication between authors and internal teams through efficient inbox and query management. You will be responsible for handling author inquiries with accuracy, speed, and professionalism across multiple digital platforms and workflows. The position plays a key part in maintaining operational excellence within journal services while supporting a global scholarly communication ecosystem. You will work in a fast-paced, detail-oriented environment where precision, responsiveness, and collaboration are essential. The role offers exposure to multiple publishing systems and cross-functional teams, providing a strong foundation in editorial and journal operations. It is ideal for someone who enjoys structured processes, problem-solving, and delivering consistent service quality in a knowledge-driven environment.

Accountabilities:

You will be responsible for ensuring efficient journal operations support by managing author communications, maintaining workflow quality, and contributing to continuous process improvement.

• Manage Journal Operations inboxes while meeting defined SLAs for response time, accuracy, and customer satisfaction
• Handle author queries via email, ensuring clear, professional, and timely communication
• Work across multiple publishing systems (e.g., ScholarOne, STS, SMART, and related journal platforms)
• Prepare and maintain daily productivity and performance reports to support operational tracking
• Develop, refine, and standardize canned responses to improve efficiency and consistency
• Contribute to internal and external knowledge base content, ensuring accuracy and usability
• Collaborate closely with team members to ensure smooth inbox coverage and workflow distribution
• Participate in identifying and implementing process improvements at both local and global levels
• Engage in meetings and cross-functional discussions, including with global teams across time zones when required

Requirements:

This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a structured, service-oriented environment.

• Graduate or postgraduate degree in any discipline
• 0–2 years of relevant experience (freshers are welcome) in customer service, operations, or related fields
• Strong written and verbal communication skills with a customer-focused mindset
• Excellent time management, prioritization, and organizational abilities
• Ability to work accurately in a fast-paced, process-driven environment
• Basic proficiency in Microsoft Excel is preferred
• Familiarity with publishing or workflow systems (such as ScholarOne, STS, SMART, or A2R) is an advantage
• Strong collaboration skills and ability to work effectively in team-based environments
• Proactive attitude toward learning, process improvement, and stakeholder engagement

Benefits:

• Competitive salary aligned with experience and market standards
• Flexible and hybrid working arrangements depending on role requirements
• Inclusive and diverse work environment that encourages authenticity and belonging
• Opportunities for learning and professional development in academic publishing
• Exposure to global teams and international workflows
• Structured onboarding and continuous upskilling opportunities
• Employee support programs promoting well-being and work-life balance
• Chance to contribute to meaningful work supporting global research and knowledge dissemination

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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