Job Description

The Workplace Services Advisor is responsible for supporting the delivery of safe, secure, functional, and efficient workplace services across company sites. The role contributes to facilities operations, physical security, occupational health and safety, emergency preparedness, vendor management, and employee workplace experience initiatives. The incumbent may be assigned specialized responsibilities based on qualifications, certifications, business needs, and operational requirements.

SPECIFIC DUTIES AND RESPONSIBILITIES

Workplace Operations*

• Provide day-to-day workplace services support to ensure a safe, functional, and productive work environment.
• Coordinate workplace requests, maintenance activities, repairs, and vendor services.
• Support office projects, renovations, space planning, and workplace improvement initiatives.
• Monitor workplace standards and identify opportunities to improve service delivery.

Facilities Management

• Coordinate preventive and corrective maintenance activities.
• Ensure building systems, equipment, and facilities are maintained according to established standards.
• Manage service providers and contractors to ensure compliance with contractual requirements.
• Monitor facilities-related expenditures and support budget management activities.

Security Operations

• Support implementation of site security programs and access control procedures.
• Coordinate with security providers regarding investigations, incidents, and security concerns.
• Assist in the development and execution of emergency response and business continuity activities.
• Maintain workplace security documentation, records, and reports.

Environment, Health and Safety (EHS)

• Support implementation of occupational health and safety programs.
• Assist in workplace inspections, risk assessments, safety audits, drills, and compliance activities.
• Participate in incident investigations and corrective action planning.
• Promote a culture of safety through awareness, education, and employee engagement activities.

Compliance and Governance*

• Ensure compliance with company policies, regulatory requirements, and workplace standards.
• Maintain accurate records, reports, permits, certifications, and documentation as required.
• Support audits and government inspections when necessary.

Stakeholder and Vendor Management*

• Serve as a point of contact for employees regarding workplace-related concerns.
• Build partnerships with internal stakeholders and external service providers.
• Coordinate resolution of workplace issues in a timely manner.

Additional Designations

Depending on business requirements and qualifications, an incumbent may be formally designated to perform specialized responsibilities such as:

• Safety Officer (SO1, SO2, SO3, or SO4)
• Pollution Control Officer
• Deputy Resident Site Commander
• OSH Committee Officer
• Emergency Response Team Lead
• First Aid Team Lead
• Fire Marshal
• Workplace Operations Coordinator
• Security Investigation Coordinator
• Facilities Subject Matter Expert

Such designations do not necessarily constitute separate job titles but may carry additional responsibilities and accountability.

COMPETENCIES

Core Competencies (Must-have)

• Customer Focus
• Problem Solving
• Collaboration
• Risk Awareness
• Compliance Orientation
• Vendor Management
• Communication Skills
• Planning and Coordination
• Adaptability
• Continuous Improvement

QUALIFICATIONS

Education

• Bachelor's degree or equivalent experience.

Experience

• Experience in facilities management, workplace operations, security, occupational safety, or related functions.

Preferred

• Occupational Safety and Health certifications.
• Safety Officer accreditation/training.

Emergency response, facilities, or security-related certifications