Job Description

The Employment Team forms part of Customer and Business Operations within Cornwall Council's Customer and Support Services Directorate. The team provides a professional, customer-focused employment administration service supporting the employee lifecycle for Cornwall Council, schools, academies and external clients.

Working in a fast-paced environment, the team is responsible for processing employment-related transactions including new starters, contractual changes, leavers, payroll input, pension administration and the maintenance of employee records. The team works closely with managers, employees, schools and other service areas to ensure accurate, timely and compliant employment administration services are delivered.

We are looking for an enthusiastic and organised Advisor (Employment) to join our Employment Team.

In this role, you will provide high-quality administrative support across a range of employment and payroll-related activities. You will be responsible for processing employee lifecycle changes including new starters, contractual variations and leavers, maintaining electronic personnel records, and producing employment documentation.

You will work with a range of stakeholders including employees, managers, school administration staff and external customers, responding to queries and providing information and administrative support relating to employment processes. You will play an important role in ensuring customers receive a professional, timely and efficient service, escalating more complex matters where appropriate.

Working Pattern:

This role is typically based on a 37-hour working week, Monday to Friday.

Cornwall Council is committed to supporting flexible working and promoting a healthy work-life balance for employees. Flexible working options may include hybrid working arrangements, flexible start and finish times, and other flexible working arrangements in line with service requirements. Please discuss any flexible working requirements with the recruiting manager.

We're looking for someone who is organised, customer-focused and committed to delivering a high-quality service. To be successful in this role, you'll be able to demonstrate:

• An understanding of employment legislation and regulatory requirements.
• Strong research, information management and reporting skills.
• The ability to identify issues, use sound judgement and propose practical solutions, escalating where appropriate.
• A good understanding of confidentiality, information security and data protection principles.
• Experience of accurately maintaining records and processing information using business systems.
• Excellent organisational skills, with the ability to manage competing priorities, meet deadlines and maintain a high level of accuracy.
• Strong customer service skills and a commitment to delivering positive outcomes for customers and stakeholders.
• The ability to build effective working relationships and communicate confidently with colleagues, managers and external partners.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
• An adaptable approach, with a willingness to learn new systems, processes and ways of working.

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.