Job Title:
Advisor, Customer Service Order Automation & Operations Support
The Role:
The Customer Service Order Automation & Operations Support Advisor supports the Sales Order Automation platform and performsadditionaloperational tasks, ensuring system stability, data accuracy, and reliable execution of defined processes.
In this role you will:
Support Sales Order Automation activities and perform operational tasks to assist Customer Service Representatives (CSR), including:
Support day‑to‑day operations of the Sales Order Automation platform, including monitoring order flows, routing customer purchase orders, and troubleshooting processing issues.
Manage and escalate automation incidents, system defects, and enhancement requests, collaborating with Customer Service teams to resolve issues and prevent recurrence.
Monitor system usage and performance metrics, perform data audits to ensure accuracy, support configuration consistency, and execute functional testing to maintain production stability.
Perform operational tasks to support Customer Service Representatives by handling manual activities, including issuing daily consignment stock billing, using SAP and Power BI to extract data and prepare custom reports, updating customer portals, and producing required spreadsheets and delivery reports.
Traits we believe make a strong candidate:
You are a dependable and detail‑oriented team player who is comfortable following structured processes and supporting others. You communicate clearly, take ownership of your work, and maintain high standards of data accuracy and quality. You are adaptable, eager to learn new tools and systems, and able to manage multiple requests efficiently in a collaborative, international environment.
Bachelor’s Degree.
One-year experienceusing SAP would accelerate the onboarding process
Easeof use of business digital applications
Ability to run reports and export data in excel.
Ability to communicate effectively with others in English(written and oral) Previous international experience and cultural awareness.
Ability to work in a busyanddynamic environment
Excellentorganizational skills to coordinate task completions timely and effectively.
Detailed-oriented
Your success will be measured by:
Providing meaningful support tothe GlobalCustomer Service by
being thorough and detail oriented.
exhibiting accountability in all work.
gaining credibility and trust by meeting and owning commitment.
ensuring that tasks are completed to the highest standards.
Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.
Every day, and for more than 50 years, Entegris’ singular mission has been to help customers utilize our advanced science-based solutions to support demand drivers; to innovate faster and more efficiently; and ultimately to transform the world. Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges.
Headquartered in Billerica, Massachusetts, Entegris employs approximately 8,000 people worldwide, with roughly half employed in Asia-Pacific or Europe.
With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.
