Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role supports the delivery and transformation of ANZ's global Career Transition Services across more than 30 geographies. The successful candidate will play a key role in managing a significant transition program, ensuring service continuity for employees while strengthening governance, risk, compliance and operational processes. Working closely with global colleagues, external providers and internal stakeholders, the role will help coordinate change activities, maintain audit-ready documentation, oversee vendor performance and ensure employees continue to receive high-quality transition support throughout the transformation journey.

Role Type: 12 months secondment

Role Location: 833 Collins Street, Docklands VIC, 3008

Work Hours: 40 hours/week

What will your day look like?

• Partner with global, regional, and local stakeholders to support the delivery of Career Transition Services and ensure a consistent employee experience across multiple geographies.
• Coordinate and support transformation and change initiatives, including transition planning, implementation activities, communication, and stakeholder engagement.
• Build trusted relationships with internal business leaders, HR teams, and external service providers to deliver positive outcomes for employees and the business.
• Monitor vendor performance, manage service-related issues, and identify opportunities to improve operational effectiveness and employee satisfaction.
• Analyse data, operational metrics, and risk indicators to generate insights, support decision-making, and recommend practical solutions to complex challenges.
• Maintain governance frameworks, documentation, reporting, and audit-ready records to support compliance, risk management, and assurance activities.
• Support procurement, contract management, and vendor governance processes to ensure adherence to organisational policies and regulatory requirements.
• Manage multiple priorities across a fast-paced global environment while ensuring continuity of services during transformation activities.
• Contribute to continuous improvement initiatives that enhance operational efficiency, service quality, and employee outcomes.
• Handle sensitive employee matters with professionalism, discretion, sound judgement, and a strong focus on confidentiality.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Stakeholder Management & Influence

• Demonstrated ability to navigate complex stakeholder environments across multiple geographies, building strong and trusted relationships with global, regional and local stakeholders.
• Strong communication and influencing skills, with the ability to present recommendations, manage competing priorities and support decision-making in a matrixed organisation.
• Proven ability to collaborate effectively with internal and external partners to deliver outcomes for employees and business stakeholders during periods of change.

Analytical Thinking & Problem Solving

• Strong analytical and critical thinking skills, with the ability to interpret data, identify risks, provide insights and support evidence-based decision making.
• Ability to assess complex issues, develop practical solutions and manage multiple priorities in a fast-paced environment.
• High attention to detail and ability to produce accurate documentation, reporting and management information.

Change & Transformation Delivery

• Experience supporting large-scale operational or service transitions, including change planning, implementation and stakeholder engagement activities.
• Ability to balance day-to-day service delivery with the execution of strategic change initiatives across multiple jurisdictions.
• Demonstrated resilience and adaptability when working through ambiguity and organisational change.

Risk, Compliance & Governance

• Sound understanding of risk management, governance and control frameworks within a regulated environment.
• Knowledge of procurement, vendor governance and contract management practices, with the ability to ensure compliance with organisational policies and regulatory requirements.
• Experience maintaining robust documentation and audit trails to support governance, risk management and assurance activities.

Vendor & Service Management

• Experience working with third-party providers to monitor performance, manage issues and support service improvements.
• Ability to coordinate across multiple vendors and internal stakeholders to ensure continuity of services and achievement of agreed outcomes.
• Skilled in managing operational risks while maintaining high levels of employee and stakeholder satisfaction.

Customer & Employee Focus

• Passion for supporting employees through career transition and organisational change with empathy, professionalism and care.
• Strong commitment to delivering a high-quality employee experience while ensuring operational excellence and risk management requirements are met.
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive employee matters.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 126625 .

Job Posting End Date

17/11/2026, 11.59pm, (Melbourne Australia)