Job Description

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Advisor, Billing Support

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570.

Reporting to the Manager, Billing Support, the Advisor is responsible for providing a range of analytical functions and support to the Billing Support team, primarily focusing on providing billing support and education to physicians, and ad-hoc projects, as needed. The Advisor position requires strong skills in research, analysis, written and verbal communication, as well as in front-line service to family physicians (FPs) and collaboration across departments and partner organizations.

The Advisor will support both the implementation of the Longitudinal Family Physician (LFP) Payment Model and delivery of the FPSC Physician Payments, by providing: billing support directly to physicians; developing, coordinating and improving billing education services; working with physician billing educators to develop LFP resources and to review and improve FPSC Physician Payments; and, engaging and collaborating with internal teams, partners and government.

The Advisor will develop an expertise in the LFP Payment Model and FPSC Physician Payments to effectively respond to billing inquiries and maintain and develop billing resources, such as: frequently asked questions, billing guides, presentations, and communications materials. The Advisor will work with subject matter experts and physician billing educators to develop and deliver billing education. The Advisor is a key staff support for billing advisory groups and will bring forward issues related to LFP billing and FPSC payments.

The successful candidate will possess a strong customer-service orientation, excellent communication skills, and a keen attention to detail. They’ll also need to apply logical reasoning effectively, evaluate reliable resources, translate technical material for diverse audiences, and demonstrate project coordination skills.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (B):

• Collates and reports information. Identifies trends and exceptions. Investigates to define problems more accurately
• Sorts information in order of importance. Identifies relationships and linkages between components. Identifies variable potential causes and effects
• Solicits guidance to define criteria and assign values of importance and urgency. Escalates issues of an exceptional nature

Communication for Results (I):

• Provides recommendations into plans/ strategies in other functions/departments, coordinating information across areas for planning purposes
• Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that supports troubleshooting and problem solving
• Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate

Problem Solving (A):

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles, probes underlying issues to generate multiple potential solutions and identifies potential consequences and risk levels
• Proactively anticipates and prevents problems and seeks support for problem definition and methods of resolution
• Devises, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature

Thoroughness (I):

• Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary
• Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission
  
  

Building Relationships (I):

• Establishes and maintains relationships and alliances with peers, contacts and key business partners
• Shares information and readily determines to whom to go for relevant information.
• Provides informal functional leadership of peers and lower levels, distributing work and monitoring outcomes; may lead small project working teams
• Partners with others to achieve expectations.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• Undergraduate university degree in a recognized and related discipline, AND up to two years of related experience; OR have an equivalent level of related work experience in lieu of post-secondary education
• Strong orientation toward customer-service
• Superior interpersonal, oral and written communication and relationship management skills with exceptional attention to detail
• Strong ability to translate technical information to various audiences
• Excellent skills in critical thinking and analysis, verbal and written communications, and interpersonal interactions
• Strong analytical skills and ability to apply problem solving skills with a high degree of tact and diplomacy
• Excellent writing skills, coupled with a proven ability to develop clear, concise, and comprehensive correspondence, reports, and briefing notes.
• Ability to synthesize and critically appraise feedback from multiple sources
• Interest and experience in process improvement
• Project management experience, including implementing timelines, estimating and monitoring budgets, and identifying risks
• Demonstrated ability to work independently and as a member of the team
• Understanding of adult education principles an asset
• Understanding of change management methodologies an asset
• Previous success working in dynamic, challenging and ambiguous environments, an asset

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.