Job Description

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

Position Summary

The HR Operations Delivery (HROD) Advisor, Benefits provides benefits expertise, stakeholder support, and operational consultation across the Firm's Benefits programs. The role is responsible for managing complex benefits inquiries, supporting employee and stakeholder consultations, validating benefits-related outcomes, and ensuring effective administration and delivery of Benefits programs.

Working closely with Benefits Centers of Expertise (COE), Benefits Administrators, HRIS, Payroll, Integrations, and external vendors, the Benefits Advisor supports operational excellence through benefits analysis, issue resolution, data validation, operational reporting, and process improvement activities.

In addition to providing benefits expertise and stakeholder support, the role assists with benefits systems-related investigations, carrier reconciliation, operational reporting, and continuous improvement initiatives to support accurate and effective execution of Benefits programs.

Duties and Accountabilities

In order to perform this job successfully, an individual must be able to perform each essential duties listed below. The requirements listed below are representative of knowledge, skill and ability required for the position.

Benefits Advisory & Stakeholder Support

• Provide benefits guidance and consultation to colleagues.
• Interpret and apply Benefits policies, procedures, and eligibility rules.
• Manage complex benefits cases and support issue resolution activities.
• Partner with Benefits COE and vendors to support employee and operational inquiries.

Benefits Data & Operational Support

• Support monitoring of Benefits data quality and accuracy.
• Perform data validation activities and assist with Benefits reconciliations.
• Investigate and escalate Benefits data discrepancies as appropriate.
• Analyze carrier and vendor error reports and support issue resolution activities.
• Assist with enrollment, eligibility, and coverage investigations.
• Support operational reporting and data analysis requests.

Systems & Analysis Support

• Support investigation of Benefits-related system issues and inquiries.
• Assist with root-cause analysis of operational, data, and eligibility concerns.
• Partner with HRIS, Payroll, Integrations, and vendors to resolve Benefits-related issues.
• Validate system outputs, reporting, and data interfaces impacting Benefits administration.

Transformation Support & Continuous Improvement

• Participate in Benefits-related projects, system enhancements, and transformation initiatives.
• Support discovery, testing, validation, implementation readiness, and post-implementation activities.
• Help ensure continuity of business-as-usual operations while supporting project and change initiatives.
• Identify opportunities to improve Benefits processes, controls, operational efficiency, and service delivery.
• Support the implementation of process improvements, governance controls, and operational best practices.
• Contribute to process documentation, knowledge management, reporting enhancements, and automation initiatives.
• Support continuous improvement efforts through operational insights, trend analysis, and stakeholder feedback.

Qualifications

• Bachelor's/College Degree required
• Minimum of 2-3 years of experience in HR Operations, Benefits Administration, Payroll Administration, HR Shared Services, Reporting, or related field
• Experience supporting Benefits administration activities is preferred
• Experience working with HR systems such as Workday, PeopleSoft, ServiceNow, SAP, or similar platforms is required; exposure to ServiceNow is highly preferred
• Experience working with global stakeholders is an advantage

Essential Job Requirements

• Microsoft Excel skills, including Pivot Tables, data validation, reporting, reconciliation, and analysis of large data sets. Experience developing Excel Macros, VBA-based solutions, or automated reporting tools is considered a strong advantage.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to identify trends, investigate discrepancies, determine root causes, and recommend appropriate solutions.
• Demonstrated ability to interpret, organize, validate, and analyze data with a high degree of accuracy, attention to detail, and quality focus.
• Experience supporting operational reporting, data reconciliation, and quality assurance activities.
• Strong verbal and written communication skills, with the ability to effectively communicate findings, operational impacts, and recommendations to stakeholders at various levels of the organization.
• Ability to build and maintain positive working relationships across Benefits, HRIS, Payroll, Integrations, vendors, and other business partners.
• Team player with a collaborative, approachable, and service-oriented mindset who works effectively with colleagues and stakeholders.
• Demonstrates initiative, ownership, accountability, and sound judgment when managing operational issues, investigations, and assigned responsibilities.
• Strong organizational and time-management skills, with the ability to prioritize competing demands, manage multiple tasks simultaneously, and consistently meet deadlines.
• Maintains a positive attitude and remains composed under pressure while managing changing priorities and operational demands.
• Adaptable and resilient, with the ability to embrace change, learn new systems and processes, and effectively support transformation initiatives.
• Commitment to continuous improvement and identifying opportunities to enhance operational efficiency, controls, reporting, and service delivery.
• Maintains a high level of professionalism, confidentiality, and integrity when handling employee and benefits-related information.

Location & Reporting

• This role is based in Manila, Philippines and reports to the HROD Benefits Manager

This role reports to

Manager, Benefits

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.