Job Description
Posting Summary
Working Title
Advising Center Front Desk Assistant
Role Title
Admin and Office Spec II
Role Code
19012-FP
FLSA
Nonexempt
Pay Band
02
Position Number
280W1329
Agency
Northern VA Community College
Division
NV280-Office of Student Services
Work Location
Manassas - 683
Hiring Range
$18/hr
Emergency/Essential Personnel
No
EEO Category
N-No EEO-4 Reporting
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday: 9:00am – 7:00pm
Tuesday-Thursday: 9:00am – 5:00pm
Friday: 9:00am – 12:30pm
Sensitive Position
No
Job Description
General Description
The Advising Center Front Desk Assistant provides front-line reception, student triage, and administrative support for an advising center serving approximately 7,000 students annually through walk-in, virtual, and scheduled advising services. This wage position supports daily advising operations by greeting students and visitors, assisting with sign-in and check-in processes, answering basic enrollment-related questions, and connecting students to the appropriate advising staff or campus resources.
Duties and Tasks
- Greet and welcome NOVA students, prospective students, family members, and visitors for walk-in, virtual, and scheduled advising services.
- Serve as the first point of contact for the Advising Center and ensure students are signed in, checked in, and routed appropriately using NOVAQ and other advising-related systems.
- Monitor student flow during advising operational hours and communicate wait times, service updates, and student needs to advising staff.
- Answer basic questions related to advising, enrollment, student accounts, technology access, MFA, MS Teams, pre-advising/post-advising support, and class registration.
- Refer students to the appropriate advising staff, campus office, or college resource when questions require additional support or expertise.
- Assist with maintaining an organized, professional, and welcoming reception area.
- Support advising-related events, peak registration periods, and student service activities as needed.
- Communicate updates, concerns, and student traffic patterns to the supervisor and advising team.
- Work in person during assigned advising center operational hours.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge, Skills, and Abilities
- Strong customer service skills and ability to interact professionally with students, families, visitors, faculty, and staff.
- Ability to communicate clearly and accurately, both verbally and in writing.
- Ability to adapt quickly and function in a fast-paced student services environment.
- Ability to maintain professionalism, patience, and attention to detail while managing multiple student inquiries.
- General understanding of basic computer use and ability to learn college systems such as NOVAQ, MS Teams, MFA, student account login tools, and advising-related platforms.
- Ability to follow college policies, procedures, and confidentiality expectations.
- Ability to consult with the supervisor, advising staff, or other campus offices when additional guidance is needed.
- Ability to work independently, follow directions, and support students in a professional front-desk environment.
Minimum Qualifications
- Customer service experience.
- Experience using a computer and computer applications including email, Microsoft Teams, web-based systems
Additional Considerations
- Experience using student service platforms.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
n/a
Posting Detail Information
Posting Number
WGE_3258P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
07/01/2026
Job Close Date
07/08/2026
Open Until Filled
Agency Website
www.nvcc.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their
AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (
DARS), or the Department for the Blind & Vision Impaired (
DBVI). Service-Connected Veterans may also apply via the
AHP if they also provide an
AHP Letter. To request an
AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call
DARS at 800-552-5019, or
DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System ( VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System ( VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/97659
