Job Description
Posting Summary
Working Title
Advising and Transfer Services Support Specialist
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Nonexempt
Pay Band
03
Position Number
283W0280
Agency
J. Sargeant Reynolds Community College
Division
J. Sargeant Reynolds Community College (Div)
Work Location
Henrico - 087
Hiring Range
Salary commensurate with experience. Hiring range is $17.00-$20.00/hourly.
Emergency/Essential Personnel
No
EEO Category
6-Administrative Support
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Part-time hourly positions are not eligible for state benefits. Wage employees are restricted to working approximately 29 hours per week or less, not to exceed 1,500 hours annually. Schedule set by supervisor.
Sensitive Position
No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The Advising & Transfer Services Support Specialist serves as the first point of contact and primary frontline administrative support for the Office of Academic Advising & Transfer Services. This position provides welcoming, accurate, and timely assistance to students, prospective students, families, faculty, staff, and visitors by triaging walk-in and telephone inquiries, assisting with appointment scheduling and basic student systems navigation, supporting registration-related processes, and maintaining efficient daily office operations. The position reinforces a student-ready advising environment by resolving routine questions when appropriate and providing clear, warm handoffs to professional staff when a student’s need requires advising, transfer, financial aid, admissions, registrar, technology, or other specialized support. Assists with the development of office documents, such as training manuals, SOPs, and other documents in support of Academic Advising & Transfer Services leadership and support staff. Maintains front desk coverage, office organization, forms, supplies, signage, and student-facing materials needed for daily operations, working with the Dean of Enrollment Services Administrative Assistant on office procurement as needed. Assists with virtual registration lab for basic student questions and support as needed.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Working knowledge of high-volume office, front desk, or student service operations.
- Working knowledge of customer service practices, first-contact resolution, professional communication, and warm handoffs in case of escalation.
- Demonstrated ability to use or learn student information systems (e.g. Oracle/PeopleSoft Student Information System and EAB Navigate), scheduling tools, Microsoft 365 applications, and other office technology.
- Demonstrated ability to interpret and explain routine College, academic, and office policies and procedures within the appropriate scope of the role.
- Demonstrated ability to maintain confidentiality, exercise sound judgment, and handle student information in accordance with applicable College expectations and privacy requirements (e.g. FERPA).
- Demonstrated ability to prioritize competing requests, complete assignments within appropriate time frames, and remain organized during peak service periods.
- Demonstrated ability to communicate effectively and respectfully with a diverse population of students, families, staff, faculty, and visitors.
- Demonstrated ability to work independently, contribute to a team environment, and provide consistent support to full-time and Federal Work-Study staff.
- Demonstrated ability to help support office leadership with creating, editing, and maintaining office documents such as schedules, training manuals, SOPs, reports, and other artifacts as requested.
Additional Considerations
- Customer service, administrative support, call center, or front desk experience in higher education or a student services setting.
- Experience with student information systems, appointment scheduling systems, or similar customer relationship/service platforms.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Travel between campuses as needed.
Posting Detail Information
Posting Number
WGE_3321P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
07/28/2026
Job Close Date
08/11/2026
Open Until Filled
Agency Website
www.reynolds.edu
Contact Name
Email
talent@reynolds.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their
AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (
DARS), or the Department for the Blind & Vision Impaired (
DBVI). Service-Connected Veterans may also apply via the
AHP if they also provide an
AHP Letter. To request an
AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call
DARS at 800-552-5019, or
DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System ( VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System ( VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/99119
