Job Description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£29,000 to £33,750

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Are you ready for the next step in your career?

Do you want a role will develop you and support your progression within the Welfare to Work Industry?

Consider the role of an Adviser Manager at Reed in Partnership!

In this role you would be responsible for managing two Employment Advisers as well as a reduced caseload of around 20-25 people. We are keen to aide your development within this role and you would get the opportunity to support with monthly meetings with the commissioner, creating action plans and supporting the development of your reports.

Internal applications for this role close on 26/05/2026

Your responsibilities would include:

• Acting as a part fee earner against agreed targets

• Conducting outreach activity and support Employment Advisers to gain attachments from outreach.

• Identifying skills gaps andco-ordinatingtraining needs

• Regular informal one-2-one reviews, provide input into the monthly CAR process, bi-annual reviews and Performance Development Reviews

• Coaching of co-members by delegating responsibilities

• Weekly and Monthly checks of all KPI’s

• UtilisingManagement Information tools to monitor performance, trends and best practice

• Assist the Operations Manager in preparing and delivering presentations at partner events

• Monitoring customer services and resolving basic/informal Member/Co-Member complaints

• Escalating complaints where necessary to the Operations Manager

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays

• Reed Pension Scheme

• Award Winning Management & Leadership training

• Professional & Personal Development Funds

• Bi-annual pay reviews

• Plus much more that can be found on our website

• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.

Required skills and experience:

• Evidence of experience in or a desire to progress into a sales management role including the supervision of an individuals'/teams’ delivery and/or output.

• A personal track record of working towards and achieving targets (minimum 1 year experience) gained in an Employment Adviser or Employment Trainer or equivalent role.

• Evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual.

• A minimum of 2 A-Levels or an equivalent Level 3 Diploma

• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

• Access to own vehicle

• Strong administration and written communication/keeping record keeping skills.

Desirable Attributes:

• Experience of working in a fast paced performance target driven environment, such experience mayinclude working within the following sectors/fields; Professional Services (Banking, Finance and Recruitmentetc) or Retail etc.

• Experience of managing a business to business sales process.

• Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.

• Fluency in more than one language

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.