Job Description

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Population Health Services-UtahMIST Registered Nurse (RN) – Position Summary

The Multidisciplinary Inbasket Support Team (MIST) Registered Nurse is a highly skilled ambulatory care nurse who provides comprehensive, remote clinical support to primary care patients and providers across Sutter Health. Working entirely in a virtual environment, MIST RNs deliver telephonic and electronic care using Epic and My Health Online (MHO), serving as an extension of primary care practices while ensuring patients receive timely, safe, and evidence-based care.

MIST RNs assess patient symptoms and concerns through telephone encounters and secure electronic messaging, utilizing the nursing process, clinical judgment, physician collaboration, and Sutter Health-approved telephone triage guidelines and protocols to determine the appropriate level of care, provider, and timing for each patient's needs. They play a critical role in improving patient access by directing patients to the right care, with the right provider, at the right time.

In addition to telephone triage, MIST RNs manage electronic in-basket messages, coordinate care across ambulatory and acute care settings, facilitate prescription renewal workflows in collaboration with licensed providers, identify appropriate hospital and community resources, coordinate referrals and consultations, and perform nursing follow-up to support continuity of care and positive patient outcomes.

As integral members of the primary care team, MIST RNs partner closely with physicians, advanced practice providers, clinic staff, and interdisciplinary teams to manage patient communications within the electronic medical record, optimize workflow efficiency, and ensure high-quality, patient-centered care. Success in this role requires strong clinical assessment skills, exceptional communication, independent decision-making, proficiency in Epic, and the ability to thrive in a collaborative, fully remote work environment while managing multiple priorities in a fast-paced setting.

DISCLAIMER

• This position is only available to residents of Utah, Idaho, Arizona, Arkansas, Tennessee, Missouri, Montana, South Carolina, or Louisiana. You must be living in one of those states to be eligible for consideration.

SHIFT AVAILABLE

• 40hrs/week
• No weekends or Holidays required

EDUCATION

• Graduate of an accredited school of nursing

CERTIFICATION & LICENSURE REQUIREMENTS

• RN-Registered Nurse of California
• RN-Registered Nurse in State of Residence
• BLS-Basic Life Support Healthcare Provider

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• 2 years recent relevant experience
• 3 years experience of practical nursing in hospital, clinic, urgent care, or emergency room/department preferred.
• 3 years experience with several specialties and subspecialties preferred.

SKILLS AND KNOWLEDGE

• Advanced knowledge of professional nursing practice, evidence-based clinical guidelines, and telephone triage principles, including the application of Schmidt-Thompson Telephone Triage Protocols to support safe, timely, and appropriate patient care.
• Comprehensive clinical knowledge of disease processes, medical emergencies, pharmacology, diagnostics, treatments, and preventive care, with the ability to assess patients and make sound clinical decisions in a virtual care environment.
• Strong understanding of state and federal regulations, nursing standards of practice, risk management principles, and patient confidentiality requirements, including HIPAA compliance.
• Exceptional critical thinking, clinical assessment, and decision-making skills with the ability to prioritize patient needs, recognize urgent or emergent situations, and determine the appropriate level of care.
• Excellent verbal and written communication skills with the ability to establish rapport, gather comprehensive clinical information, provide patient education, explain complex medical information, and communicate professionally with patients, families, providers, and interdisciplinary care teams.
• Demonstrated proficiency in Epic electronic health record (EHR) workflows, including in-basket message management, documentation, secure patient messaging through My Health Online, and other virtual care technologies. Proficiency with Microsoft Office Suite and other computer applications.
• Ability to work independently in a fully remote environment while maintaining productivity, accountability, and high-quality patient care, as well as collaborating effectively with multidisciplinary teams across multiple clinical settings.
• Strong organizational and time management skills with the ability to manage multiple priorities, adapt to changing clinical demands, and maintain accuracy in a fast-paced, technology-driven environment.
• Ability to analyze clinical information, apply established protocols, organizational policies, and professional judgment to resolve routine and complex patient care situations.
• Demonstrated commitment to delivering exceptional patient-centered care by fostering collaborative relationships with patients, providers, and care teams to ensure safe, coordinated, and efficient care across the continuum.

Job Shift:

Varied

Schedule:

Varied

Shift Hours:

9

Days of the Week:

Variable

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $38.87 to $54.42 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.