Job Description

As the OPEX specialist for E business, you will be focused on process and systems improvements and troubleshooting, in the area of our E-business channels. OPEX specialists are system experts for Customer Service processes and systems (SAP, e-systems and other automation tools used by the Customer Experience organization).

Responsibilities

• Expert of E-biz (EDI, BOT, My.Celanese).
• System key user for SAP, SAP interfaces, system maintenance and support focused on E-biz systems.
• Lead and support process and system troubleshooting for Customer Service in relation to Electronic Data Communication/automation.
• Knowledge retention - ensure regular review of process documentation.
• Focus on process and system improvements to support day-to-day activities of Customer Experience.
• Automation of order entry, i.e. BOT, EDI, Celanese E-commerce systems (process set-up, monitoring and error resolution).
• Troubleshooting of issues related to E-biz (BOT, EDI, E-commerce systems).
• Daily monitoring and resolution of iDoc issues.
• Link between IT and system users to translate business requirements.
• Support projects as process and/or system specialist, lead small projects.
• Trainer for “Train the Trainer” concept.
• Experienced system tester who can also develop test scripts and leads test cycles i.e., SIT, UAT.

IT Tools:

• SAP , SAP interfaces, iDocs, E-commerce system.
• Ticketing system.

Qualifications

• System Know-how: SAP, SAP interfaces, iDocs, E-Commerce system and are a plus.
• Advanced process thinking and documentation skills.
• Proactive and solution oriented: securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions.
• Problem Solving: analytical skills are required to engage and resolve detailed issues.
• Teamwork and collaboration: ability to network and be a strong team player. Work well in a team setting, embrace others’ differences and constructive feedback.
• Embracing Change: positive change agents and motivate users to embrace change.