Job Description

Department: Infrastructure Service Management

Organization: Novo Nordisk Global Business Services (GBS) India

Are you passionate about managing IT services? Do you thrive in a dynamic and collaborative environment? We are looking for a dedicated Service Manager to join our Infrastructure and Information Security team under the Enterprise IT unit at Novo Nordisk. If you have a strong sense of ownership towards Service Management and a knack for financial processes, IT compliance management and vendor management, read on and apply today for a life-changing career.

The position

As the Advanced Service Manager I, you will be anchoring below responsibilities:

• Responsible for operations and maintenance of the Network services for Novo Nordisk product supply domain (PSnet)
• Take ownership of the service in operation/maintenance via joint ownership with the respective stakeholders
• Act as the single point of contact for stakeholders/partners/vendors to collaborate and manage the execution of service tasks/activities
• Work within the agreed operating model framework on the area goals, based on Service Owner / Product Owner / Business requirements
• Drive continuous improvement of processes, including incident, problem and change management along with managing financials (where applicable)
• Ensure good reporting on service performance, vendor management via key performance indicators
• Ensure maintenance of IT compliance of the service as per Novo Nordisk QMS and regulatory guidelines and maintaining of related documentation through collaboration with internal stakeholder/quality responsible/partners

Qualifications

• Bachelors or Masters in relevant IT field
• 10+ years of experience in IT service management domain
• 5+ years in the service offering (Network / Network Security) domain
• Strong ITIL / ITSM / IT Compliance (CSV) knowledge and experience
• Good understanding of budget management and project management
• Good understanding of infrastructure concepts, especially Network domain
• Strong interpersonal communication and presentation skills to effectively represent NN in interactions with users and external stakeholders
• High degree of independent decision making and innovation mindset

About the department

The position is based in Infrastructure and Information Security (department under Enterprise IT & Quality) consisting of high potential teams distributed mainly between India, Europe and the U.S. managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management and Digital Workplace Services. The Infrastructure and Information Security is an area consisting of teams with highly skilled and dedicated employees. We have a strong focus on teamwork and collaboration and we work in a truly global setup with colleagues located all over the world.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 65,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline

16th March 2026.

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organisations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment, or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.