Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Advanced Practice Provider Manager (NP/PA) CC AtWork- providing work related Health and Wellness Services (Ohio Market)

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Job Code

T97663

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Job Details

Cleveland Clinic AtWork is an employer health program that provides a wide range of health and wellness services for organizations – including municipalities and companies all around Ohio. We provide health services to keep employees healthy every day, including pre-employment exams, wellness exams for public safety officers, DOT exams, audiometry programs drug screening, and workers compensation injury care. Cleveland Clinic AtWork has both clinics located in Garfield Heights, Cleveland Clinic Main Campus, Medina, and North Canton (and more opening soon) as well as on-site clinics within our contracted companies located all around Northeast Ohio.

Cleveland Clinic AtWork has an exciting leadership opportunity for an experienced Nurse Practitioner or Physician Assistant to join our team as the Advanced Practice Provider Manager, overseeing our Ohio market.

The primary role is to provide direct patient care (i.e., revenue-generating clinical care) - 60% direct clinical care + 40% administrative

• Provide coverage at locations other than home clinic under the direction of the Associate Medical Director
• Onboard to all locations to provide APP coverage when operational needs arise

Administrative responsibilities:

Clinical Leadership, Quality & Compliance Oversight

• Partner with senior department leaders to drive clinical & operational excellence
• APP/provider training, competencies & professional education opportunities
• APP recruitment & onboarding, & onsite ongoing training/professional development/support to improve performance & APP experience
• Audit APP clinical care & oversee quality improvements & compliance (e.g., charting)
• Audit coding & billing & oversee improvements, including training
• With Associate Medical Director:
• Optimize use of Epic, including workflows
• APP productivity & performance management
• Ensures updates and consistent use of clinical guidelines/protocols/workflows
• Oversee patient & client experience improvements (shared with Director of Operations)
• Oversee patient & client experience improvements (shared with Director of Operations)

Secondary Focus•

• Standardize & ensure meaningful local team huddles (shared with Associate Nursing Director)
• Collaborate with operational leadership on customer acquisition, experience & retention initiatives

This provider will require occasional travel between all Ohio Market CC AtWork Occupational Health locations and will be eligible for mileage reimbursement.

Minimum of three years’ experience as an Advanced Practice Provider.

Must have at least one year of team lead or supervisory experience in healthcare management.

Leads a team of Advanced Practice Providers practice in an Institute or Hospital and may include multiple service lines. Partners with administration and multidisciplinary clinical team to ensure patient access and fill rates in accordance with enterprise metrics. Responsible for hiring, onboarding and performance coaching of a team.

Responsibilities:

• Oversees the APP practice or department within multiple services lines of the institute, hospital or market of practice.
• Hires and oversees orientation, training and education of APPs. Performs annual performance reviews and monitors performance productivity for assigned areas. Develops and implements competencies, policies and procedures for the department.
• Practices in the role of an APRN or PA providing clinical practice in accordance with privileges granted and as appropriate for certification and licensure.
• Drives SQPE initiatives and oversees policy compliance, standard of care and process improvement initiatives.
• Serves as representative for assigned areas and facilitates in evaluating new technologies and equipment in conjunction with physician staff.
• Communicates updates to leadership and presents reporting as appropriate.
• Other duties as assigned.

Education:

• Graduate of an A.R.C.-approved Physician Assistant Program, or
• Graduate of an accredited APRN program.

Languages:

• English, written and spoken.

Certifications:

• Current Advanced Practice Registered Nurse or Physician Assistant State License.
• Must have prescriptive authority or eligible to apply for licensure to prescribe from the State Medical Board within 6 months of hire.
• Basic Life Support (BLS) through American Heart Association (AHA) or American Red Cross required.
• Advanced Cardiac Life Support (ACLS) or Pediatric Advanced Life Support (PALS) through the American Heart Association (AHA) may be required based on assigned department.

Complexity of Work:

• Excellent interpersonal and communication skills.
• Demonstrated competency and ability to perform advanced assessment, diagnosis, treatment plan development, and invasive procedures as per clinical privileges.
• Ability to interact effectively with all members of the institute, department, hospital and other caregivers at all levels.
• Ability to coach and mentor for developmental and performance outcomes and build a culture of continuous improvement.
• Ability to think critically and make sound decisions in stressful situations.

Work Experience:

• Minimum of three years’ experience as an Advanced Practice Provider.
• One year of team lead or supervisory experience.

Physical Requirements:

• Normal vision and hearing range (can be corrected) to properly examine, evaluate and communicate with patients.
• Ability to use a computer, phone and other technology to document patient records.
• Physical ability to assist patients as appropriate.
• Ability to stand for long periods and walk throughout the hospital campus and buildings.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.