Job Description

Hampton, Virginia

Responsible for the supervision of all operational aspects of a medical practice to include appointments, staffing levels, payroll, customer service, access to care, review of medical preauthorization referral processes, clinical onboarding, payor insurance policies and guidelines, time of service collections, chart audits as appropriate and operational expenses. Uses national resources to benchmark performance and create opportunities for growth and enhancement of services. Responsible for 20 or more providers and 30 or more team members. May be larger practice focused on 3 or more specialties and/or multiple sites with multiple disciplines.

What you will do

• Ensures quality of service and access by implementing health system and RMG business operational plans with physicians and director and managing daily operations. Uses available dashboards and data to effectively identify trends and opportunities for performance improvement.
• Uses information from patient satisfaction surveys and other tools to improve patient perception of care. Resolves concerns and responds to complaints related to care, access, and service. Ensures that patient scheduling and wait times meet RMG metrics.
• Responsible for revenue capture, reconciliation, and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management. Responsible for ensuring compliance with payor specific to billing and coverage. Collaborates with providers and practice director on office operations and management including human and material resources.
• Effectively communicates, develops, and reviews key data and reports to ensure staff and management have appropriate actionable information. Ensures transparency of data with providers to determine themes and trends in performance. Participates in root cause and performance improvement .
• Assists with the recruitment, orientation and retention of new providers to the practice.
• Creates safe work environment and reports safety events.
• Is an active listener and applies critical thinking to problem solving.

Qualifications

Education

• Bachelors Degree, Business, healthcare or related field (Required)

Experience

• 5-6 years management experience (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers