Medical Assistants support providers by delivering patient care, assisting with clinical procedures, maintaining accurate records, and helping with office operations. They work under supervision and follow Mercy’s standards of care.

Responsibilities

• Room patients and obtain vital signs.
• Update medical and medication histories.
• Prepare patients for exams and assist providers during procedures.
• Perform basic tests such as urine dipsticks, glucose checks, and EKGs (when trained).
• Document patient care accurately.
• Reinforce patient education provided by the nurse or provider.
• Maintain clean, stocked exam rooms.
• Schedule referrals, tests, and follow-up appointments.
• Assist with front office duties, including phones, check-in/check-out, and document management.
• Process insurance authorizations and referrals.
• Follow safety, infection prevention, and regulatory guidelines.
• Participate in staff meetings and quality improvement activities.

Qualifications

Required

• High school diploma or equivalent.
• Completion of Mercy MA Clinic Academy training upon hire.

Preferred

• Graduate of an accredited Medical Assistant program.
• One year of outpatient or ambulatory care experience.
• BLS certification.

Physical Requirements

• Lift, push, or pull up to 50 lbs.
• Prolonged standing and walking.
• Frequent reaching, bending, kneeling, twisting, and squatting.