Job Description

Advanced Associate, Professional Services

Join Pearson’s Qualification Processing team and help deliver accurate, timely T Level results through careful spreadsheet control, SharePoint-based file handling and clear communication with centres and examiners.

Also known in the market as: T Level Processing Administrator; Assessment Processing Administrator; Examinations Administrator; Results Processing Administrator.

About the Role

This permanent, full-time role works 37.5 hours per week within the Traditional Processing, On-demand and Onscreen Team, part of Qualification Processing. The wider department supports General Qualifications, Vocational Qualifications and on-demand assessments.

You will support T Level assessment material from receipt through to result, working across paper-based and electronic submissions. The role is highly spreadsheet-based and also uses SharePoint to receive and organise student work from centres.

This is a practical administrator role for someone who enjoys accurate process work, communicates clearly and can keep priorities moving against fixed deadlines.

What You’ll Do

• Process T Level assessment material from receipt through result, including paper and electronic submissions.
• Maintain management information and spreadsheet trackers, including mark and item-level data.
• Support unmarked, marked, result-closure and post-result activity.
• Contact centres, examiners and internal teams by Teams, telephone, email and video call.
• Input data from marked scripts and mark grids, and complete quality checks on results.
• Escalate issues or risks that could affect service-level agreements.
• Prioritise your workload across changing processing demands.
• During peak periods, train and guide a small group of seasonal staff in line with Pearson procedures and values.

What We’re Looking For

• Practical Microsoft Excel experience, including creating and editing basic formulas.
• General office or administrative experience.
• Experience working accurately to set processes or written instructions.
• Strong attention to detail, including during repetitive activity.
• A methodical approach and confidence working to immovable deadlines.
• Clear communication with colleagues and external customers.
• Positive teamwork and an understanding of upstream and downstream impacts.
• A Level or equivalent, plus GCSE English and Mathematics at grade C/4 or above, or equivalent.
• Advanced Excel, SharePoint or awarding-body experience is helpful but not essential.

Location & Working Pattern

This is a fully on-site role, five days per week. Working hours are 8am – 4pm and the office location is Lowton Way, Hellaby, Bramley, Rotherham S66 8SS. Flexibility may be required during peak processing periods, and annual-leave restrictions may apply at key points in the assessment cycle.

Why Join Pearson?

You will contribute directly to the accurate delivery of qualifications and results, working with a supportive team across a varied processing cycle. This offers hands-on experience across T Level operations, customer communication, data quality and assessment delivery.

Please submit your CV and a cover letter explaining why your experience is relevant. Applications received without a cover letter will not be considered.

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