Pearson is the world’s leading learning company. Our education business combines 150 years of experience in publishing with the latest learning technology and online support.
We provide education and assessment services across the world. Our courses and resources are available in print, online and through multilingual packages, helping people learn whatever, wherever and however they choose.
At Pearson, we take learning personally. Every day our work helps learning flourish, and wherever learning flourishes, so do people.
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations.
Pearson English Language Learning:
As geographical boundaries come down and mobility increases, the world is getting smaller. English is fast becoming the world’s prominent ‘second’ language.
Pearson’s English unit is building its presence to meet the needs of the estimated 2 billion people who are currently learning English around the world. This trend looks set to rise as English continues to be the universal language of business, culture and the internet.
The COVID-19 pandemic introduced significant disruption and transformation to the education market. And as a result, our category has seen explosive growth, and our business has experienced enormous increases in awareness and enrolments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.
Purpose Summary
The ELL Tier 2 Customer Support Team member handles eCommerce related queries, complex technical issues, troubleshoots escalated cases, and collaborates with cross-functional teams for timely issue resolution. They ensure smooth support operations, coordinate between customers and internal teams, and drive customer satisfaction. The role's main goal is to help customers succeed with Pearson digital solutions to maximize their value in improving teaching and learning outcomes.
Core Tasks and Responsibilities
Ecommerce Support
Escalation & Collaboration
Process Improvement & Knowledge Management
Candidate profile, Required Skills, Experience, and Competencies
Our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c. 20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It's who we are.
