Job Description

Job Title: Advanced Associate, Content Quality Assurance

The role

The Advanced Associate, Content Quality Assurance is responsible for the production of assessment-related content for a range of subjects in our General Qualifications portfolio. Reporting to the relevant Content Implementation Manager and Editorial Developer Manager, the Advanced Associate, Content Quality Assurance works as part of a team, where the collective aim is to deliver a professional and customer-focused service.

A day in the life of

The Advanced Associate, Content Quality Assurance role is varied and changes throughout the year depending on the cycle of assessment delivery and production. They are responsible for the secure and accurate management of the content production for a series of question papers. They manage relationships with external assessment associates to produce high-quality assessments to strict deadlines. They will attend team meetings, manage the workload for their allocated qualifications and support colleagues in their day-to-day work.

Other activities are:

• Working to deadlines on set activities throughout the year

• Ensuring timely escalations to management on adherence to the paper production processes, schedules or other issues

• Managing their own training and seeking advice and support from their manager

• Working collaboratively within own content team as well as across the wider Assessment team

Key challenges

• Working to tight, and immoveable, deadlines

• Working within a regulated and process-driven framework

• Attention to detail, even with repetitive tasks

• Reacting positively to change

• Adapting to the challenges created by the introduction of new qualifications and ways of working

• Adapting to different IT systems

• Supporting examiners in their use of new technologies

• Influencing and working closely with Examiners and internal stakeholders

• Simultaneously managing tasks for multiple examination series

• Working flexibly across GQA on a range of qualifications, within different teams and across different tasks as appropriate

• Flexibility of working patterns and ways of working

Working pattern

A typical working pattern is Monday to Friday, 40 hours a week. Weekend working is required at busy times throughout the year with time off in lieu available. During peak times of activity there may be restrictions on leave. We ask to be flexible and work across qualifications and the wider department as required.

Candidate profile

• 1 - 2 years of work experience in corporate setting. Education background is an advantage.

• Proficiency in MS Office and other tools (Teams)

• Is able to work for the UK Time Zone (3pm MNL onwards)

Core competencies:

• Providing a customer focused service

• Communicating with influence

• Working in a team to achieve goals

• Delivering goals in a changing environment

• Taking an innovative and creative approach to work

• Maximising potential in self and others

• Taking ownership of own development

Personal style and behaviour:

The position would suit a highly motivated self-starter who would like to pursue a career within a large dynamic organisation. There is a clear development plan in place to progress to other roles within the team. It is a bonus but not essential to have a background or interest in the education sector.

The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines with the ability to work under pressure and be flexible in their approach to problem-solving. Excellent customer service skills and the ability to communicate at all levels are essential.

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