Job Description

This position is located in our Lehi, Utah office.

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Candidate Support Representative to join our successful team in Lehi, Utah.

Your Opportunity

The Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering queries from clients, candidates, internal personnel, and testing site administrators in a high-quality and professional manner.

• Based in Lehi, Utah
• Regular full-time position working 40 hours per week
• Monday-Friday, 8AM-5PM
• Pay rate is $19.50 per hour, paid to you every 2 weeks
• In office only, no remote

Our Successful Candidate

We are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

Working closely with candidates and call center agents, the Candidate Relations Coordinator acts as an escalation point to provide high-quality customer service in the Customer Service Center. The Candidate Relations Coordinator also ensures smooth delivery of client programs.

PRIMARY RESPONSIBILITIES 

Program and Client Service

• Follow through with incidents, reports, and projects
• Receive and respond to client queries through calls, chat, and email
• Act as an escalation point for service-related issues
• Identify opportunities for improvement and efficiencies

Call Center Support

• Respond to and resolve customer queries
• Input accurate customer information into the database
• Provide performance feedback as required 

Education and Experience:

• Minimum High School Diploma or Equivalent
• Experience training, teaching, or coaching
• 3+ years of customer service experience preferred

Skills, Knowledge, and Abilities:

• Excellent oral and written communication skills
• Ability to multitask. Will need to answer customer calls, chats, and emails; often simultaneously.
• Familiar with various training tools and models; understanding of learning styles preferred
• Proficiency in Microsoft Office Suite (Excel, Word, etc.)
• Effective problem-solving skills
• Conflict management skills
• Strong organization skills