Job Description

Advanced Associate, Administrative Support

This role is ideal for someone who thrives in a fast-paced administrative environment, enjoys working with people, and takes pride in maintaining accurate records and delivering exceptional customer service.

As part of Pearson TQ's Initial Assessment team, you'll play an important role in supporting learners as they begin their apprenticeship journey. You'll manage learner documentation, coordinate enrolments, support inductions, maintain learner records, and help deliver presentations and onboarding activities across Military locations.

The role aligns with job titles such as Administrator, Training Administrator, Learner Services Administrator, Student Services Administrator, Office Coordinator, Reception Administrator, Customer Service Administrator, Education Administrator, or Programme Administrator.

The Role
As an Advanced Associate, Administrative Support, you'll be responsible for ensuring learners are successfully onboarded onto programmes, supporting enrolment activity, maintaining accurate learner records, and providing an excellent experience for learners and stakeholders.

This is more than a traditional administration role. Alongside managing documentation and data, you'll support learner inductions, facilitate presentations, respond to enquiries, and work closely with colleagues to ensure learners receive a smooth and positive experience from enrolment through to programme completion.

The role is based onsite at the Defence School of Transport (DST) in Leconfield, East Yorkshire. Occasional travel to other military training sites (Brize Norton, Shrivenham, Worthy Down, Marchwood.) may be required to support enrolment and induction activities.

In your first six months, your focus will be on building a strong understanding of Pearson TQ programmes, becoming confident in learner administration processes, supporting enrolment activities, and developing effective working relationships across the team and wider business.

What You'll Own
Success in this role means learners experience a smooth onboarding journey, records remain accurate and compliant, and enrolment activities are delivered efficiently and professionally.

You'll:

• Support learner enrolment, induction and onboarding activities across apprenticeship and training programmes.
• Maintain accurate learner records, files and programme documentation.
• Create and update training plans, learner documentation and individual learning records.
• Support learner reviews, progress monitoring and programme administration.
• Deliver learner inductions and facilitate presentations to groups of learners.
• Explain programme requirements, learner expectations and available qualifications.
• Respond to learner, tutor and stakeholder enquiries in a professional and timely manner.
• Ensure learner documentation is completed accurately and in line with funding and compliance requirements.
• Support absence management, withdrawals and learner record updates.
• Process and maintain certification, qualification and recognition of prior learning documentation.
• Maintain databases, learner systems and internal records with a high degree of accuracy.
• Support audit readiness through effective document management and record keeping.
• Collaborate with colleagues across Pearson TQ and external stakeholders to ensure an outstanding learner experience.
• Travel to learner locations when required to support enrolments and induction delivery.
• Provide administrative support across the wider team as required.

About You

You'll likely bring:

• Experience within an administrative, customer service or office support environment.
• Strong organisational skills and excellent attention to detail.
• Confidence managing documentation, records and data accurately.
• Excellent written and verbal communication skills.
• Confidence interacting with learners, colleagues and stakeholders.
• Strong customer service skills and a professional approach.
• Experience using Microsoft Office applications including Word, Excel and Outlook.
• The ability to prioritise workload and manage multiple tasks effectively.
• A proactive approach and willingness to learn new systems and processes.
• Confidence speaking to groups and facilitating presentations or learner activities.
• The ability to work independently while contributing to a collaborative team environment.

Essential

• Experience in administration, customer service, office support, reception or similar environments.

• Strong attention to detail and accuracy.

• Experience using Microsoft Office applications.

• Excellent communication and interpersonal skills.

• Full UK driving licence and willingness to travel occasionally when required.

• Ability to deliver excellent customer service and build positive relationships.

• Strong organisational and time management skills.

• Ability to manage confidential information professionally

Desirable

• Experience within education, training, apprenticeships or learner support environments.
• Experience supporting enrolment, onboarding or learner administration processes.
• Experience maintaining learner records or training documentation.
• Experience delivering presentations, inductions, workshops or group briefings.
• Experience working within military, defence or public sector environments.
• Knowledge of apprenticeship programmes and vocational qualifications.
• Experience using learner management or database systems

What You'll Get
You'll join a supportive and collaborative team responsible for helping learners take the first steps in their apprenticeship and training journey.

You'll benefit from:

• A varied role combining administration, learner support and stakeholder engagement.
• Opportunities to develop expertise in learner onboarding and apprenticeship delivery.
• Working within a close-knit team environment where your contribution makes a real difference.
• Exposure to military and defence education programmes.
• Ongoing training and professional development opportunities.
• Access to Pearson's competitive benefits package and career development opportunities.
• The opportunity to support learner success and help individuals develop valuable skills and qualifications

Ready to Make an Impact?
If you're an organised and customer-focused professional who enjoys helping people, managing processes and supporting learner success, we'd love to hear from you.

Apply now and help create a positive and successful start to every learner's journey with Pearson TQ.

Pearson TQ is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The successful applicant will be subject to an Enhanced DBS check

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