Job Description

The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Technical Team under the direction of a Technical Support Manager

Responsibilities

• Technical support for Honeywell APM/UAS applications to resolve the Customer Issues within service level agreements.
• Escalate Issue to GTAC while troubleshooting issues and collaborate with the GTAC and development team to fix them according to Issues priority, thus helping to improve overall stability of APM/UAS applications.
• Liaison with the GTAC/development team for timely delivery of solutions to the customers
• Actively drive Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all the issues as applicable.
• Actively engage in Continuous Improvement by automating the repetitive task and enhancing the support process as and when required.

YOU MUST HAVE

• Bachelor’s/Post Graduate degree in Chemical Engineering/Instrumentation Engineering
• 8 - 10+ years of Experience in Honeywell Advanced Application like APM/UAS tools; preferably Honeywell APM/UAS applications
• Hands-on experience in design, implementation and commissioning experience of APM/UAS applications
• Experience in Technical support activities; especially in Honeywell Advanced applications (preferably in APM/UAS)
• Experience in SQL Database, Python
• Good communication and writing skills.
• Good team player. Strong ability to maintain good working relationships with customers.
• Customer oriented attitude understands & addresses (internal & external) customer needs and concerns, strong customer advocate

WE VALUE

• Understanding APM/UAS implementation and support lifecycle
• Collaboration with diverse and global teams
• Good troubleshooting skills
• Promote customer relationships.
• Effective communicator
• Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.