Job Description

Hiring Range: $15.16 - $18.46 Hourly

Benefits: This position is benefits eligible. Please view our benefits guide here

The Program Supervisor position is an integral part of the City of Greeley’s Recreation Division and is responsible for the on-site supervision and management of recreation services, programs, and events. The Program Supervisor will report to the Recreation Coordinator and/or the Recreation Leader and provide oversight and leadership to hourly staff and volunteers. The Program Supervisor is expected to exercise sound judgment and effectively serve all areas of the program.

Experience, Knowledge, Skills:

Minimum Requirements:

• CPR, First Aid, and AED certification required within 60 days of hire.

Preferred:

• Two (2) officiating experience.
• Three (3) years of customer service experience.

Knowledge, Skills, and Abilities:

• Communicate clearly and effectively, both orally and in writing.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction.
• Knowledge of incident response and handling methodologies.
• Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor.

Essential Functions:

• Aids in the oversight and delivery of Greeley Recreation programs, services, and special events, supporting and leading other part-time staff including, but not limited to, officials and scorekeepers.
• Prepares gym/field for play by setting up any necessary equipment and inspect the site to ensure participant safety.
• Works effectively and productively in a fast-paced environment.
• Explains and enforces facility and/or program rules, policies, and procedures while positively representing the City.
• Provides first-rate customer support to members, guests, participants, and the public, resolving immediate concerns as best as possible with the established guidelines and framework of the facility and/or program.
• Acts quickly, calmly, and appropriately in emergency situations
• Attends staff meetings and trainings.

Working Environment and Physical Requirements:

• Frequent interruptions and heavy public contact.
• Sit, stand, and/or walk for extended periods of time.
• Work may be performed indoors or outdoors and in adverse weather or extremely hot conditions, where one may be exposed to loud noises, dust, fumes, and chemicals.
• Workdays may extend from early morning to late evening, as well as weekends and holidays, as needed.
• Vision to perform physical activities, read computer keyboards, reference books and other written documents.
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 50 lbs.
• Manual dexterity to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment and complete paperwork.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.