Job Description

Job Purpose:

To provide professional secretarial and administrative assistance and support to the Manager Retail Autocare Services with the objective of ensuring efficient and effective operations within the Retail Departments.

Role Responsibilities:

• Provides a professional private secretarial service for Retail Autocare Services, routing callers and correspondence as necessary and takes initiative in drafting and finalizing replies where appropriate to ensure that all matters are dealt with efficiently and appropriately
• Assist in organizing and conducting stock audits to ensure accuracy and compliance with inventory management processes
• Support in scheduling regular maintenance for retail outlets, ensuring that any required repairs or servicing are logged and addressed in a timely manner.
• Enter sales data into relevant systems, ensuring that records are accurate and up to date for both fuel and non-fuel products sold across retail outlets.
• Maintains the Autocare Services filing and data retrieval systems and organizes internal correspondence distribution systems, tracking correspondence as required.
• Makes arrangements for meetings, ensuring all participants are aware of timing.
• Performs additional assignments as directed by Line Manager.
• Receives/attends customer feedback related to the retail operation (By Phone, Fax & Internet), follow up with the concerned person.
• Prepares monthly report for customer feedback & action taken (Distribute to Line Manager).
• Maintains file record of all customer feedback.
• Updates Emarat Retail staff list on a monthly basis.
• Updates/maintains Retail staff termination & resignation record.
• Upload and distribute "BI" reports, REVEX Reports & Summary of the Retail Network (COCO) Performance.
• Drafts relevant documents for the Gas Oil/Fuel price changes and follow up with the concerned staff.
• Updates/maintains stations directory list of Emarat website.
• Prepare/assist requirements for star of the month ceremony and follow up with the concerned people.
• Prepares mystery shopper monthly record.
• Prepares/updates tank dry-out record.
• Prepares/updates retail competitor intelligence data and follow up with RME/DME's.
• Prepares records for all Standard Operating Procedures updates.

Preferred Educational Qualifications:

• Bachelor’s degree in business administration, or related filed.

Experience:

• Required: Minimum of 6 years of experience.
• A minimum of 4 years of experience may be considered exceptional for candidates of high caliber.

Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.

The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.