Job Description

We are seeking an experienced Admitting-Discharge Manager to oversee Patient Access Services (PAS), including Admitting, Discharge, Referrals, Authorizations, and Scheduling. This role is responsible for leading teams, improving processes, ensuring compliance, and driving high-quality patient access operations in a hospital setting.

Key Responsibilities

• Oversee daily operations of Admitting, Discharge, Referrals, Authorizations, and Scheduling
• Manage and support Admitting/Discharge Supervisors and staff
• Resolve insurance, billing, and coding-related issues
• Address and resolve patient complaints professionally and efficiently
• Develop and monitor policies, procedures, and quality assurance practices
• Track and report on KPIs and operational performance metrics
• Serve as a liaison between departments to improve workflow and communication
• Lead strategic planning and process improvement initiatives

Requirements

Education & Experience

• Bachelor’s degree in Business, Finance, Accounting, or related field
• 5+ years of Admitting/Discharge supervisory experience in a hospital or physician office setting
• Experience with scheduling, referrals, and patient access operations
• Prior experience in a salaried (FLSA-exempt) leadership role

Systems

• Proficient with EPIC and UKG Kronos Workforce

Additional Requirements

• 1+ year Emergency Department experience (Trauma, Adult, and/or Pediatrics)
• 1+ year Main Admitting experience (hospital, ASU, or outpatient departments)
• Experience managing multiple schedules and teams
• Ability to work nights and weekends as needed

Key Skills

• Strong knowledge of:
  • Admitting and discharge workflows
  • Insurance verification, authorizations, and payer requirements
  • Medical terminology and basic coding principles
• Ability to:
  • Lead teams and manage performance
  • Resolve complex patient access and admitting issues
  • Deliver excellent customer service
  • Analyze data and improve operational efficiency
  • Communicate effectively across teams and departments

Work Environment

• Hospital-based office setting
• Extended periods of sitting and computer use
• Light lifting (up to 10 lbs)
• Fast-paced, high-volume environment

Why Join Us

• Competitive compensation
• Leadership role with high impact
• Collaborative healthcare environment

Apply Today

If you have strong Admitting/Discharge leadership experience and EPIC expertise, we encourage you to apply!