Job Description

Job Location: Schoolcraft Memorial Hospital - Manistique, MI 49854,

Position Type: Full Time,

Travel Percentage: None,

Job Shift: Any, POSTION SUMMARY:

Responsible to greet and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient/outpatient billing to maximize payment for hospital and clinic services. Responsible for verifying a patient’s insurance, benefits, coverage and eligibility.

DUTIES & RESPONSIBILITIES

• Register outpatients in the order they arrive, making sure all orders have physicians signature and diagnosis. Help keep track of patients in the waiting area.
• Cerner/Revenue Cycle queues to correct and verify insurance and demographic information.
• Issue IMM Form to inpatient Medicare Patient and MOON form to outpatient Medicare Patient.
• Register emergency room patients.
• Register referral lab slips in a timely manner and get the information to the lab so they can process specimen. Make sure slips are signed by Physician and diagnosis in on the slips.
• Notify nurses that there is a patient that needs to be seen for triage.
• When appropriate make sure that the HIPAA privacy consent is signed, dated and witnessed and a copy given to medical records.
• Make sure that the consent for treatment is signed, dated and witnessed for each patient.
• Make sure that each authorization for services from a physician’s office is accurate, complete and if a prior-authorization is required. Route all outside orders to PA/CS office.
• Puts the correct insurance plan(s) in each admission and verifies that the patient’s contract number is correct. Scan Insurance card into EMR.
• Updates patient information each time a patient is seen at SMH. Check phone number, address, etc. for accuracy.
• Gets all important information when patient is admitted for an accident or for follow-up to an accident (when, where, how, why, potential workers compensation, etc.).
• Maintain files of outpatient information sheets and documentation.
• Originals - Medical records basket
• Departmental Copy - Send with patient to department
• Input outpatient account for employee physicals by client bill.
• Registers MCF (Medical Care Facility) patients as client bill, unless insurance is provided.
• Able to operate the ABN system and inputs the ABN information correctly and completely when needed during registration process. ABN starts in physician office.
• Work with the Patient Financial Counselor to assist patients if necessary.
• Work assigned holiday in rotation with other Business Office staff.
• Demonstrate appropriateness in meeting objectives in age-specifics.
• Collect co-pays on specialty clinic visits, receipt, and run report at end of shift.
• Train co-workers when needed.
• Assume door screener duties as needed.
• Performs other duties as assigned.

Qualifications: QUALIFICATIONS:

• Must be high school graduate or equivalent.
• Must be able to work well with the public.
• Have knowledge of office equipment.
• Computer experience preferred.
• Must be willing to do all office procedures, including switchboard, filing, and admitting of patients into the computer software system.
• Must be willing to work a flexible schedule which may include weekends and/or holidays.
• Heartsaver CPR Certified (obtain upon employment)