Job Description

Admissions Support Worker

The Nelson Trust is a leading charity providing treatment, support and rehabilitation services for people affected by addiction and multiple disadvantages. We are committed to delivering compassionate, trauma-informed services that empower individuals to make positive and lasting changes in their lives.

We are looking for a warm, organised and compassionate Admissions Support Worker to join our friendly Admissions Team. As the first point of contact for many individuals seeking residential rehabilitation, you will play a vital role in ensuring people feel respected, safe and supported throughout their journey into treatment. This is an exciting opportunity for someone with excellent administrative and interpersonal skills who thrives in a busy, people-focused environment.

Salary £25,000 - £26,500 per annum
Hours 35 hours per week, Monday to Friday, 9:00am - 5:00pm (flexibility required to work outside normal office hours when needed)
Pension Auto-enrolment pension with 6% employer contribution
Location Stroud, Gloucestershire

What will you do?

• Be a key point of contact for clients, families and referral partners
• Coordinate assessments and admissions into residential services
• Process referrals and maintain accurate records and documentation
• Support clients with practical arrangements prior to admission
• Build positive relationships with external agencies and stakeholders
• Conduct site visits and welcome new arrivals
• Monitor and maintain high standards of data quality and compliance

What we are looking for

• Full driving licence and access to a vehicle
• Excellent communication and interpersonal skills
• Strong administration, organisational and IT skills
• A warm, approachable manner with the ability to build rapport and put people at ease
• Ability to manage a varied workload and prioritise effectively
• Commitment to safeguarding, equality and inclusion

What we offer

• Holidays: 25 days annual leave plus bank holidays (pro-rata), increasing by 1 day for each year of service up to a maximum of 30 days
• Pension: 6% employer contribution
• Investment in your development through training, supervision and career pathways
• Access to wellbeing and employee assistance support
• Death in service benefit (2x salary)
• Refer a Friend scheme
• Blue Light Card discounts
• Eye care scheme
• Bike to Work scheme

Applications will be considered as they are received and the advert may close early if suitable candidates are identified.

The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced DBS check

We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.