The Admissions Support Rep coordinates registration, insurance and payer information, and financial screening activities required to provide an exceptional customer service experience for patients, families and visitors. Navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. Ensures timely completion of regulatory documents and information. Functions independently using department policies to resolve patient and operational issues. Completes patient financial engagement while facilitating all aspects of the access experience to ensure the Loma Linda University Health revenue cycle remains whole. Performs other duties as needed.
Education and Experience: One year of office experience in medical registration or billing preferred.
Knowledge and Skills: Comprehensive understanding of CMS, CDPH, MSPQ, IMFM, Medicare Days, DND, Title 22, EMTALA, and OSHPD. Able to write legibly; speak in English with professional quality; deliver the highest level of customer service to all patients, family, internal and external customers; use a computer, printer, and software programs necessary to position (e.g., Microsoft applications, patient accounting, registration and EMR platform); operate/troubleshoot basic office equipment required for the job. Able to communicate effectively in English, in person, in writing, and on the telephone; think critically; relate positively, effectively and professionally with others; be consistent in following policies; work calmly and respond courteously when under pressure; teach and collaborate; accept direction; work independently and with minimal supervision; perform basic math functions; manage multiple assignments effectively; compose written material; work well under pressure; problem solve, organize and prioritize workload; demonstrate good memory; pay close attention to detail; employ critical thinking skills. Able to distinguish colors as necessary; write, hear, read and speak sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with workplace; see adequately to read computer screens and written documents necessary to the position.
Licensures and Certifications: None.
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
Loma Linda University Health’s story is one of hope. Our people strongly believe in the work of physical, mental, and spiritual healing. They are also committed to excellence, integrity, and teamwork. We are a faith-based academic medical center in Southern California’s Inland Empire, and since our establishment in 1905, we’ve been a local, regional, national, and international leader in education, clinical care, and research.
Our 18,000 talented healthcare team members work in our system’s six hospitals, providing whole-person, patient-focused care to more than 57,000 inpatients and over a million outpatients annually. Our passion is to bring hope to each patient and family who seeks our help during their most vulnerable moments in life.
U.S. News and World Report ranks Loma Linda University Medical Center as a Top Riverside/San Bernardino metro area hospital. LLU Children’s Hospital and LLU Medical Center — Murrieta are on the U.S. News list of Top Performing Hospitals for Maternity Care and the Newsweek list of Best Maternity Care Hospitals. Our Medical Center and Children’s Hospital nursing teams have also achieved the prestigious Magnet Status recognizing our strong commitment to nursing excellence.
Loma Linda University’s eight professional schools offer more than 100 academic programs designed to prepare thousands of skilled Christian healthcare workers for service in our local area and locations worldwide. Our graduates enter their careers with an intellectual curiosity and a strong foundation of the knowledge and skills needed for their chosen field. The Great Colleges to Work For program has named Loma Linda University as an outstanding place to work six of the last seven years, and has added the University to its Honor Roll of institutions three times.
