Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications
Key Responsibilities:
·Plan, assign, and supervise duties during assigned shifts to promote patient safety and departmental efficiency.
·Prioritize potential admissions based on patient needs and the facility's capacity to provide appropriate care.
·Demonstrate expertise in milieu management to create a conducive environment for patients.
·Apply clinical assessment, diagnoses, and interventions knowledge appropriately with patients.
·Coordinate with the business office to ensure timely and accurate financial counseling for patients, as needed.
·Provide guidance and direction to staff, fostering trust, respect, and cooperation within the team.
·Ensure completion of EMTALA logs, if applicable, for each patient seen by admissions.
·Act as a preceptor during staff training, supporting the development of new admission team employees.
·Promptly report any challenges during shifts to the Admissions Director.
·Maintain a positive, empathetic, and professional attitude towards customers at all times.
·Address and resolve complaints promptly to ensure patient satisfaction and safety.
Qualifications:
·Bachelor's degree in a social service field is preferred.
·Master's degree in a social services field or RN preferred.
·In some states, may also require registration as a nurse, in which case, an associate's or bachelor's degree in nursing is required.
·One or more years of experience in a healthcare admissions role is preferred.
·One or more years of supervisory/lead experience in a healthcare admissions setting is preferred.
Licenses/Designations/Certifications:
·CPR and de-escalation/restraint certification preferred (training available upon hire and offered by the facility).
·First aid certification may be preferred based on state or facility requirements.
Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.
Acadia Healthcare’s mission is to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders.
Acadia’s management style and philosophy is one of collaboration and flexibility as we create an energetic and team-oriented service delivery system. Our organization values input from employees, physicians, and all strategic alliances. As evidenced in our mission statement, Acadia Healthcare’s mission is to create behavioral health centers where people receive care that enables them to regain hope in a supportive, caring environment. We want Acadia to be synonymous with excellent care, phenomenal customer service and an unparalleled commitment to our patients, staff, physicians, and community.
As a leading provider of behavioral healthcare services in the United States and Puerto Rico, Acadia Healthcare operates 253 treatment facilities across 39 states. Our network of treatment facilities offers multiple levels of care for various behavioral health and substance use disorders. At Acadia, our primary goal is to meet patients where they’re at in their treatment process. We do this by providing a multitude of levels of care, including detoxification, residential treatment for addiction, residential treatment for dual diagnosis, acute psychiatric inpatient hospitalization, medication-assisted treatment (MAT) services, and an array of outpatient programming options, ranging from partial hospitalization programs (PHPs) and intensive outpatient programs (IOPs) to traditional outpatient services. Our network of treatment facilities creates greater access to care, reduces the stigma associated with mental illness and addiction, and offers those in our communities a safe environment in which to receive the treatment they need.
