Job Description

What you'll bring to the team

We’re currently recruiting for a Retail Supervisor to work across Shrek’s Adventure! London and the London Dungeon. Whether you're helping guests pick up the perfect souvenir before heading home from Far, Far Away or serving up refreshments in the Tavern Bar before they face their fate, no two days are ever the same!

Supporting the Retail Manager, you'll lead a team of Retail Hosts to deliver unforgettable guest experiences whilst driving commercial performance across our retail and bar operations. You'll be passionate about creating a welcoming, engaging environment where every guest interaction counts, whilst ensuring our retail spaces are always well presented, fully stocked and ready for action.

You'll coach, motivate and develop your team to deliver exceptional customer service, confidently drive sales and achieve performance targets. Leading by example, you'll create a positive, guest obsessed culture whilst ensuring operational standards, cash handling procedures and health and safety requirements are consistently met.

This is a permanent role, contracted to a minimum of 30 guaranteed hours per week. Our attractions are open daily, so full availability is needed, including weekends, bank holidays and during peak seasons.

So, if you're ready to lead a team, drive commercial success and help create unforgettable memories for our guests, we'd love to hear from you!

Qualifications & Experience

• Previous experience supervising or leading a team in a fast-paced retail, hospitality or guest facing environment
• A passion for delivering exceptional guest experiences and coaching others to do the same
• Experience working towards sales targets and commercial metrics
• Confidence in driving sales through product knowledge and upselling
• Strong communication, organisation and problem-solving skills
• Experience with cash handling and retail procedures
• The ability to motivate, develop and inspire a high performing team

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £14.53/Hr.