Job Description

Job Title: Admissions Specialist

Location: Saint Louis, Missouri

Department: NN Recovery Services

Employment Type: Full Time

Join our compassionate and collaborative team as an Admissions Specialist, where you will play a critical role in ensuring a seamless and welcoming experience for clients entering behavioral health and recovery services. This position offers the opportunity to serve as a key point of contact for referrals, admissions, and census coordination while supporting program operations and client access to care. If you are detail‑oriented, organized, and passionate about providing excellent customer service, this role allows you to make a meaningful impact in a fast‑paced, mission‑driven environment.

In this role, you will manage referral intake, coordinate admissions, support census management, and collaborate closely with clinical and billing teams to ensure accurate documentation and compliance with regulatory standards.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Mileage Reimbursement – Company paid for work-related travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, collaborative workforce
· Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities:
· Respond to new referrals and document information accurately using appropriate systems
· Maintain and manage waiting lists in accordance with CARF and DMH standards
· Build and maintain professional relationships with referral sources, clients, and team members
· Support program census management across service lines including detoxification, residential, and outpatient programs
· Complete intake screenings via phone or face‑to‑face interactions
· Ensure completeness and accuracy of client records, correcting deficiencies within required timelines
· Assist clinical teams with administrative tasks including letters and documentation
· Complete admissions documentation in electronic systems including face sheets, releases of information, and financial data
· Coordinate with care managers and billing teams regarding insurance and payer requirements
· Enter and maintain accurate data within required timeframes
· Ensure admissions, transfers, and discharges are completed accurately and processed appropriately for billing
· Deliver exceptional customer service to create a welcoming environment for clients and families
· Assist with filing, chart reviews, and record maintenance
· Perform other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:
· High School Diploma or General Equivalency Diploma (GED) required

Additional Qualifications:
· Must have a valid driver’s license with an acceptable driving record and current auto insurance
· Excellent verbal and written communication skills
· Strong organizational and time‑management skills with the ability to manage multiple priorities
· Strong attention to detail and accuracy in documentation
· Knowledge of confidentiality laws related to behavioral health services
· Proficiency with computer systems including Word and Excel
· Ability to build rapport and provide exceptional customer service

Physical Requirements
· Ability to exert up to 10 pounds of force occasionally
· Ability to perform repetitive hand, finger, and arm movements for typing and documentation
· Ability to sit for extended periods with occasional walking or standing
· Ability to meet the physical demands of a sedentary work environment

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.