Job Description

We are seeking a detail-oriented and compassionate individual to join our team as an Admissions Specialist at Pacific Grove Hospital. In this role, you will play a vital role in ensuring a smooth and efficient admissions process for incoming patients. Your strong communication skills, attention to detail, and ability to collaborate with various stakeholders will contribute to the high-quality care we provide. Pacific Grove Hospital is a renowned healthcare facility committed to providing exceptional mental health services to our community and in Intake and Admissions, you can make a real difference in the lives of our patients as well as continue to grow in your career in behavioral healthcare.

Key Responsibilities:

·Facilitate admissions and assessment processes, ensuring a seamless transition for incoming patients.

·Respond to inquiries about our facility in a timely manner, providing accurate and helpful information.

·Schedule and conduct pre-admission assessments, communicating recommendations to patients and their families.

·Collaborate with medical and psychiatric personnel to ensure appropriate recommendations and admissions.

·Coordinate admissions and transfers between levels of care, maintaining continuity of care for our patients.

·Communicate projected admissions promptly to designated internal representatives.

·Perform insurance benefit verifications and share relevant information with patients, families, and facility staff.

·Obtain required medical admission documentation prior to patient admission and secure pre-authorization for treatment.

·Assist therapists with concurrent reviews to ensure continued treatment and advocate for patients with insurance companies.

·Coordinate and facilitate peer-to-peer reviews as necessary, working closely with the treatment team.

·Provide ongoing assessment of patient status throughout the admissions process.

·Communicate treatment recommendations to other teams for comprehensive and coordinated care.

·Maintain a positive, empathetic, and professional attitude towards customers, prioritizing patient safety and addressing concerns promptly.

·Conduct safety checks and ensure appropriate supervision based on individualized guidelines.

We are looking for a detail-oriented and compassionate individual who is committed to providing exceptional patient care and ensuring a smooth admissions process. If you possess the necessary qualifications and are dedicated to delivering high-quality services, we encourage you to apply.

Qualifications:

·Bachelor's degree in Behavioral Science, Social Services Field, or a related discipline. Alternatively, may require registration as a nurse, in which case, an Associate's degree in nursing or successful completion of an LPN or LVN training program may be the minimum requirement.

·For states where therapists may act in this role, a master's degree in a therapeutic field is preferred.

·One or more years of experience working with individuals in a clinical or observational capacity within the relevant area of specialty for the facility is preferred.

Licenses/Designations/Certifications:

·Licensure in the area of clinical specialty as designated by the state in which the facility operates, as preferred.

·CPR and de-escalation/restraint certification required (training available upon hire and offered by the facility).

·First aid certification may be required based on state or facility requirements.