Job Description

Benefits:

• Paid time off
• Dental insurance
• Health insurance
• Tuition assistance
• Vision insurance

Welcome to Grayson College. Grayson College is in the heart of Grayson County and provides a vital link for higher education. GC offers small classes for personalized instruction, affordable tuition, caring, professional faculty, and the convenience of day, evening or online classes. The college serves approximately 5,000 students annually. Grayson’s reputation is highly respected by surrounding universities and industries as an excellent source of quality graduates who bring specialized, skilled and much-needed talents to the workplace.

Admissions Specialist

Role: The Admissions Specialist engages prospective students, provides front-line customer service, and processes applications to transition applicants smoothly from initial inquiry to full admission.Admissions processes applications and documents, enters and ensures accurate data in CRM and SIS records, follows up with assigned prospects and applicants, conducts campus tours, and supports College-directed recruitment activities. The employee maintains working knowledge of all Grayson pathways and programs and connects students to the appropriate subject-matter expert when a question requires specialized advising, financial aid, records, or program authority.

The salary range for this position is $17.40- $26.09 per hour.

Benefits

• Medical, Dental, Vision, Life, Short & Long-term disability insurances available
• Medical premiums covered by Grayson College for FT employee only
• Vacation Accrual- 2 weeks per year
• Sick Leave Accrual- 2 weeks per year
• Personal Leave- 2 days for FT employees per year
• Holidays- Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Jr. Day, Spring Break, Memorial Day, Juneteenth, and Independence Day
• Tuition-FT employees, their spouse & dependents are eligible for coverage of full Grayson College tuition amount.

Essential Functions & Responsibilities:

• 40% - Admissions processing and data integrity. Process admission applications and supporting documents; determine routine admission eligibility within delegated authority; admit eligible students; verify and enter demographic, residency, student-type, pathway, program-interest, test-score, and admission-status data; maintain holds and missing-item requirements; identify duplicate, inconsistent, incomplete, or potentially fraudulent records; correct routine errors and escalate exceptions. Review transcripts and other credentials for receipt, completeness, and admission or placement indicators, and route academic equivalency and transfer-credit decisions to Records and Registrar personnel. Protect confidential information and follow approved records procedures.
• 20% - Student service and admissions navigation. Serve prospective students, applicants, families, and visitors in person and through phone, email, text, chat, and other approved channels.Explain the full range of College pathways and educational offerings at an appropriate general level. Explain admission requirements, deadlines, document submission, testing, orientation, and next steps; provide basic information about financial aid and payment resources; assist with applications, portals, and document upload; i
• 15%- Applicant pipeline and conversion outreach. Manage assigned prospect and applicant lists, communication queues, and campaigns; contact students at defined points in the admission cycle; resolve or route missing requirements; schedule next steps; document contacts, outcomes, and commitments; and provide timely follow-up intended to move students from inquiry through completed admission. Use the CRM and SIS consistently so work is visible, coordinated, and reportable.
• 15% - College-directed recruitment and campus engagement. Conduct individual and group campus tours, information sessions, and general presentations. Participate in assigned high school Promise or application visits, Senior Day, One and Done, new student orientation, open houses, enrollment events, and other College-sponsored activities serving pre-identified, invited, or institutionally connected audiences. Assist with event preparation, materials, check-in, technology, student flow, and follow-up as assigned.
• 5%- Team operations and improvement. Cross-train on approved admissions and enrollment processes; support shared queues and peak-period coverage; complete data cleanup, quality review, testing, and reports; maintain current reference materials; identify recurring barriers or process failures; and contribute to practical service and workflow improvements.
• 5% - Performs other job duties as assigned.

**This Job Description is not a complete statement of all duties and responsibilities comprising the position.**

Performance Measurements:

1. Demonstrates the Viking Values of Balance, Trust, Clarity, Teamwork, Service, and Gratitude.
2. Completes assigned applications, documents, communications, and data actions accurately and within published service standards.
3. Maintains complete, timely, and auditable CRM, SIS, and document records, including contact outcomes and next steps.
4. Provides accurate, professional, and responsive service across in-person and electronic channels and completes effective warm handoffs.
5. Contributes to assigned applicant-pipeline and enrollment goals through timely outreach, barrier resolution, and documented follow-up.
6. Participates reliably in campus tours and College-directed recruitment and enrollment events and completes assigned event duties.
7. Maintains current working knowledge of College pathways, programs, admissions requirements, student resources, and appropriate points of contact.
8. Complies with FERPA, College policy, data-security requirements, and applicable state and federal admissions and recruitment requirements. Specific numeric targets are established in the departmental operating plan and manager scorecard for each enrollment cycle.

Qualifications:

• Experience: Six Months to one year of related experience in customer service, admissions, enrollment services, student services, records, office administration, or high-volume data processing. Experience entering, reviewing, and maintaining detailed electronic records with a high degree of accuracy. ● Working knowledge of college admissions processes and the ability to learn and explain Grayson academic, transfer, workforce, Career Ready, dual credit, and other enrollment pathways. ● Ability to apply written procedures, protect confidential information, recognize exceptions, and escalate matters to the correct decision-maker. ● Strong customer service, written communication, active listening, problem-solving, and relationship-building skills. ● Skill in using CRM, SIS, document-management, office productivity, messaging, and reporting tools. ● Ability to organize competing priorities, meet deadlines, document work, maintain accuracy during peak volume, and collaborate across departments. ● Ability to conduct campus tours and deliver clear general information to individuals and groups. Preferred Qualifications ● Experience in a community college admissions, enrollment, records, advising-support, or student-services environment. ● Experience with a customer relationship management system, student information system, document-management system, or shared service queue. ● Bilingual or multilingual communication ability relevant to the College service area.
• Education: Associate degree from an institution recognized by the College, or an equivalent combination of relevant education and experience permitted by College policy.
• Physical Requirements: Event support may involve extended standing or walking, bending, reaching, and the movement of materials or equipment weighing up to 50 pounds. Reasonable accommodations may be made to enable a qualified individual to perform the essential functions. This job description describes the general nature and level of work assigned to the position and is not a complete statement of every duty or responsibility. Duties may be adjusted to meet College needs while remaining consistent with the classification.
• Work Environment: Work is performed primarily in an office, or campus-event setting and includes frequent computer, telephone, and public-contact activity. Off campus sites do comprise a portion of the work environment. Peak enrollment periods and College events may require evening or weekend work and occasional travel between College locations or assigned partner sites.

**Application is required to be considered for position regardless if resume is submitted.**

This position submission of three professional references. This position is considered a security sensitive position and will require a criminal background check.

GRAYSON COLLEGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY INSTITUTION PROVIDING EDUCATIONAL AND EMPLOYMENT OPPORTUNITIES ON THE BASIS OF MERIT AND WITHOUT DISCRIMINATION ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, GENDER, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY LAW.

The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information, please contact the human resources office at 903-463-8770 or gcjobs@grayson.edu.

Compensation: $17.40 - $26.09 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information, please contact the human resources office at 903-463-8770 or gcjobs@grayson.edu.