Essential Job Functions:
Respond to new referrals documenting in appropriate method.
Maintain waiting list according to CARF and DMH standards.
Maintain positive, professional relationships with referral sources, clients, and coworkers, adhering to Code of Ethics and agency policies.
Ensure program census is maintained according to service model; applicable to medically monitored inpatient detoxification, residential, and/or outpatient clients/patients
Correct any file/charting technical deficiencies within appropriate time frame.
Facilitate Screening on phone or face-to-face.
Offer administrative support to clinical staff in completion of letters, forms, (i.e..SATOP forms)
Complete admissions in EMR & any other applicable databases to include but not limited to: face sheet, release of information, residency, and financial information.
Coordinate with Care Managers insurance information for clients
Enter data into computer data base within the appropriate timeframes.
Coordinate with billing department to assure all admissions/transfers/discharges are completed within timeframes and are successfully batched to payer.
Exhibit exceptional customer service skills creating a welcoming environment for new clients/patients.
Assist in filing, quantitative chart review, compiling chart information.
Other duties as assigned by Leadership.
Knowledge, Skills, and Abilities:
Excellent verbal and written communication skills.
Adept at establishing rapport and creating a welcoming atmosphere.
Ability to prioritize tasks/duties and manage multiple tasks while meeting deadlines.
Basic Computer Skills in Word & Excel
Knowledge of confidentiality laws related to treating mental health and substance use disorders.
Extensive knowledge of the policies, procedures, and regulations of the program to which the associate is assigned.
Attentive to detail.
Experience and Education Qualifications:
High School Diploma or General Equivalency Diploma
Supervisory Requirements:
None
Employment Requirements:
Successful completion of background check including criminal record, driving record and abuse/neglect.
Completion of New Hire Orientation within 30 Days of employment.
First Aid certification within three (3) months of beginning employment and upon renewal date.
Obtain CPR certification within three (3) months of beginning employment and upon renewal date.
Behavioral Management training completed within thirty (30) days of employment or first available class after start date:
CPI for Residential programs
Crisis Management on Relias Learning for Outpatient programs
All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter.
Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Preferred Family Health Care is a Smoke and Tobacco Free Workplace.
Brightli is the one of the largest behavioral health and addiction treatment providers in the U.S. We operate as the parent company of Burrell Behavioral Health, Preferred Family Healthcare, Brightli Foundation, Firefly Supported Living & Employment Services, Southeast Missouri Behavioral Health, Adult & Child Health, Comprehensive Mental Health Serivces, and Places for People (effective 7/1/24). Bringing these organizations together under one parent company is a groundbreaking solution to the healthcare needs of the communities we serve. Working under the parent company model allows us to share resources, increase access to care, and, ultimately, save more lives.
