Job Description

Wilmington Treatment Center is seeking a detail-oriented and compassionate Admissions Specialist to join our team. In this role, you will be the first point of contact for incoming patients, helping to create a welcoming and supportive experience as they begin their recovery journey.

Schedule:11:00 AM – 7:30 PM

Compensation:$17–$19 per hour

• $17/hour: No college experience
• $18–$19/hour: College and/or relevant experience

The Admissions Specialist is responsible for coordinating the patient intake process, ensuring all required documentation is completed accurately, and supporting a smooth transition into care. This role plays a key part in delivering a positive and efficient admissions experience.

Qualifications:

• High school diploma or equivalent required
• Previous experience in a healthcare, hospital, or admissions setting is a plus
• Strong organizational and communication skills
• Ability to handle sensitive information with professionalism and confidentiality
• Compassionate, patient-focused approach

Why Choose Wilmington Treatment Center?

For over 40 years, Wilmington Treatment Center has been a trusted leader in addiction recovery for adults from all walks of life. Located in Wilmington, North Carolina, we provide a safe, supportive environment where individuals ages 18 and older can begin their journey to lasting sobriety.

Our commitment goes beyond treatment—we offer:

• Comprehensive Resources to support every stage of recovery.
• Compassionate Care from experienced professionals who understand the challenges of addiction.
• A Positive, Healing Environment designed to foster growth and long-term success.

At Wilmington Treatment Center, we believe recovery is possible for everyone. We’re here to help you reclaim your life and build a future filled with hope.

Responsibilities

ESSENTIAL FUNCTIONS:

• Promptly respond to inbound referrals via phone, fax, webform, etc. to assist clients and their family’s who are seeking treatment.

• Review prospective admissions against approved admission criteria, policies, and procedures.

• Initiate contact to gather required clinical and demographic data from patient and other sources.

• Respond promptly to inquiry calls.

• Schedule assessments.

• Assist prospective patients and significant others in seeking treatment.

• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.

• Coordinate with referral sources.

• Coordinate transportation arrangements for patients.

• Responsible for maintaining all the documentation involved with the admissions process.

OTHER FUNCTIONS:

Perform other functions and task as assigned

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.

• Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.

• Develops constructive and cooperative working relationships with others and maintains them over time.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Maintains regular and predictable attendance.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• College degree preferred

• Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be required based on state or facility.

SUPERVISORY REQUIREMENTS:

​​This position is an Individual Contributor​

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

AHMKT

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