Job Description

You are looking for a satisfying and rewarding role where your capabilities, time and effort make a difference. You strive to provide excellent customer service to your stakeholders with accuracy and pace. You are a natural problem solver with initiative and highly developed people skills. You are bubbly, friendly, compassionate and team orientated.

As the Admissions Officer, you are the primary point of contact for prospective residents, their families and referral partners. You will build strong relationships and work collaboratively across Whiddon’s Customer Liaison, Revenue and Care teams, along with external stakeholders.

You are comfortable with meeting prospective residents and families, to discuss financial requirements, providing support with tours and participating in case management meetings. You come with a fantastic skill set that includes verbal and written communication, strong administration, and sound IT knowledge with the ability to pick up and navigate different software and applications.

You are also well versed in CRM and lead management, ensuring accuracy and visibility of relevant information.

We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.

We are hoping you will join our fantastic Whiddon Family in our Admissions Team in Glenfield, enjoying a hybrid work environment and flexible working.

THE ESSENTIALS

To be successful in this role, you will come with:

• Proven experience in a sales and/or customer service role
• Strong interpersonal skills and stakeholder management skills
• Excellent administration, organisational and time management skills
• Demonstrated ability to meet deadlines, set priorities, multi-task and problem solve
• Systems and process orientated, including experience using a Customer Relationship Management (CRM). 
• Advanced computer skills, including use of Microsoft Office and a range of online systems. 
• Commitment to enhancing the quality of life of older people and carers. 

While not essential, the following is desirable: 

• Knowledge of residential aged care, including understanding of aged care legislation, funding and fees. 
• Use of Aged Care systems such as My Aged Care Portal, AutumnCare and eCase. 
• Experience in complaints handling and solution focused customer service. 

WHAT WE OFFER

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around ‘Five Pillars’ – mind, body, financial, social and career.

• Comprehensive leave options to support you in mind and body
• 5 weeks Annual Leave (or the option to cash out Annual Leave)
• Access to L ong Service Leave after 5 years
• 12 weeks paid Parental Leave
• Up to 5 days paid Fertility leave
• Up to 3 days paid Community Service leave each year
• Up to 4 days paid Compassionate leave
• Extra public holiday per year with Frank Whiddon Day
• Employee Assistance Program for when you need extra support
• Hybrid working model. Enjoy a mix of working from home and in the office, and our Work from Anywhere Policy – Support services only
• Salary Packaging options so you can keep more of your pay Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:
• Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
• Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
• Remote living options including rent and mortgage packaging, utilities and holiday transport.
• Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
• Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
• Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!
• Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
• Learning, learning, learning Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!
• Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
• Recognition for successfully completing your probation period.
• Locations across NSW and QLD. If you need to relocate or wish to transfer between our Homes

To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon then visit our website https://www.whiddon.com.au/careers/