Job Description

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As aleader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position: Admissions Documentation Representative
• Location: San Antonio, TX
• Hours: Monday-Friday, 8a-5p

We are looking for a full-time Admissions Documentation Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment, you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically-complex children and their families.

POSITION DETAILS

Coordinates incoming correspondence from various sources to ensure patient information is being communicated to the appropriate department.

• Monitors the incoming fax queue and office mail daily and distributes incoming correspondence to the appropriate representative/department.
• Creates new accounts and updates information on existing accounts into the electronic medical record (EHR).
• Notifies all appropriate departments of changes to a patient's care needs which may include: notifying the Admissions team of urgent needs; creating tasks and emailing information to the clinical teams.
• Ensures faxes are pulled into the correct location and system for DME or IV.
• Greets and assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters.
• Works with referral partners to navigate and locate supporting documentation for new admissions within the EHR.
• Assists local teams with monitoring and distributing of documentation tasks and help desk requests.
• Maintains compliance with HIPAA and PHS requirements regarding internal and external EHR access.
• On-call duties/rotation may be required based on business need.
• Other duties as assigned.

REQUIREMENTS

• High school diploma or general education degree (GED); or one to six months related experience and/or training; or equivalent combination of education and experience.
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Ability to read and interpret documents such as safety roles, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Medical documentation experience (preferred)
• Experience in Brightree EHR a plus!

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

Interested candidates should apply online; please include cover letter and resume along with salary requirements in your application. We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.