Job Description

Title: Admissions Counselor/Recruiter

Employee Classification:

Institution: TCAT-Crump

Department: Student Services

Campus Location: TCAT Crump

The Tennessee College of Applied Technology Crump is accepting applications for the full-time exempt position of Admissions Counselor / Recruiter in our Student Services Department. This staff position will work 7.5 hours per day and 37.5 hours per week from 8:00 am until 4:30 pm with alternate scheduling based on travel, college events, and activities.

This role will play a crucial part in furthering the college's vision and mission by actively recruiting prospective students and fostering a welcoming environment that prioritizes customer service excellence. Efforts will contribute not only to recruitment and retention but also to job placement activities, ensuring that every student receives the support they need to succeed.

Job Duties

• Create a welcoming, high-energy environment that fosters interaction among students and staff, ensuring that all individuals, including adult learners, feel valued and supported.
• Provide exceptional customer service to all prospective and enrolled students at TCAT Crump locations, addressing their unique needs and concerns.
• Lead in recruitment and retention efforts, including organizing and engaging in activities at local high schools, as well as outreach initiatives tailored to adult students. This may include hosting informational sessions, workshops, and one-on-one consultations to facilitate their transition into higher education.
• Coordinate the planning and execution of key campus events, including graduations, national signing days, open houses, and job fairs, to promote community engagement and student involvement.
• Provide group and individual orientation and counseling to help students define their career paths, understand admissions requirements, and navigate the Banner portal for admissions, registration, and financial aid processes.
• Manage outgoing communication with applicants regarding admissions, records, and financial aid, ensuring timely and accurate information dissemination
• Regularly update and maintain social and traditional media platforms, developing marketing materials and advertisements to enhance program visibility and outreach.
• Networks with community agencies to promote TCAT Crump programs and connect with potential students to relevant agencies, addressing individual, educational, emotional, and physical needs, including assisting with the accommodations process for students with disabilities and support for veteran students.
• Acquire, maintain, and apply knowledge of current methodologies; attend scheduled college and department professional development and in-service activities; support related professional organizations.
• Perform other duties as assigned by supervisor and/or administration, on and off campus.

Minimum Qualifications

• Bachelor’s degree required (Master’s degree preferred)
• Minimum of two years’ work experience in marketing, customer service, education, recruitment or related field
• Ability to lead, plan and prioritize projects.
• Ability to communicate effectively in written and spoken English with excellent public speaking and presentation skills
• Ability to work with various populations

Knowledge, Skills, and Abilities

• Ability to communicate professionally and effectively, both verbally and in writing
• Ability to exercise good judgement in evaluating situations and making decisions
• Ability to remain composed in a fast-paced environment
• Ability to foster relationships within and outside the department
• Possess a sincere interest in helping others achieve life goals
• Strong expertise with MS Office as well as field-related hardware and software packages and systems
• Detail-oriented and able to work in a fast-paced, changing environment
• Excellent attention to detail, strong problem-solving skills, and the ability to deal with confidential and sensitive information
•Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA) and follow TBR policies.
• Ability to adapt to changing assignments, environment, and multiple priorities
• Strong interpersonal skills with both faculty and student populations
• Ability to listen to customers (e.g., students, staff, etc.), understand, and respond positively to their requests
• Ability to manage multiple tasks and successfully meet deadlines

Physical Demands / Working Conditions

• Use of computer
• Normal standing, sitting, and walking
• Lifting of boxes/items weighing approximately 40 lbs
• Operating a motor vehicle to travel within the college service area and in other areas as needed
• Must be willing to work flexible hours and travel as necessary