Job Description

Admissions Counselor

Department: Admissions/Scheduling - Hospital

Employment Type: Full Time

Location: Royal Oaks Hospital

Reporting To: Asa Bogerding

Compensation: $17.89 / hour

Be the First Connection to Care – Join Us as an Admissions Counselor
Schedule: Saturday & Sunday 7:30-9:30, Monday 3:30-11:30. Some Holidays required.
As an Admissions Counselor, you’ll be the first point of contact for individuals and families seeking help, offering a calm and compassionate voice during moments of need. You’ll help guide callers through the admissions process, schedule assessments, and ensure referrals are routed to the appropriate services within our hospital.
This is a great opportunity for someone who excels in communication, can stay grounded in high-pressure situations, and has a heart for helping others access behavioral health services. This evening shift role is ideal for someone who values purposeful work and thrives in a fast-paced, service-focused environment.

This position is based at Royal Oaks Hospital, a subsidiary of Compass Health Network.

Key Responsibilities

• Answer incoming calls and provide helpful, accurate information about hospital programs
• Schedule assessments and coordinate referrals with clinical staff and outside agencies
• Communicate clearly and compassionately with patients, families, and team members
• Maintain knowledge of hospital programs and admissions procedures
• Support quality improvement and uphold patient confidentiality at all times
• Stay current with required training and continuing education, including CALM and CPR certifications

Requirements, Skills, Knowledge and Expertise

High School/GED required
Associates/Bachelor’s degree in a human service field preferred

WORK EXPERIENCE
Experience in an office setting preferred

PHYSICAL REQUIREMENTS
Must be able to perform essential job functions such as bending, lifting and transporting patients

You’ll Be A Great Fit for This Role if You:

• Communicate clearly, calmly, and professionally under pressure
• Are empathetic and patient-focused, even in stressful situations
• Understand the importance of timely, accurate coordination in behavioral health care
• Can stay organized and focused while managing a variety of tasks
• Are committed to the mission of providing accessible, high-quality care in rural communities

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