Job Description

Annual Salary: $55,000 to $60,000, depending on experience

Location: 3205 N Twyman Rd, Independence, MO 64058

Embark Behavioral Health is hiring an Admissions Counselor to support the intake process for families pursuing residential treatment for their teenagers. In this role, you’ll be the key contact for caregivers during a critical moment in their journey where you'll help them navigate options and take the next step towards care. You’ll coordinate with internal teams, manage high call volumes, and ensure admissions are completed accurately and on time. Your work will directly influence access to treatment, making a measurable difference in the lives of youth and their families.

Responsibilities

• Educate families about Embark’s services and continuum of care, assess student fit, present cases to the clinical team, and advocate for both the student and their family throughout the admissions process

• Provide informed consent to prospective families by reviewing insurance benefits, financial responsibility, and the creation of good faith estimates

• Plan and coordinate admissions logistics in collaboration with the Admissions Director, onsite teams, and prospective families while balancing Average Daily Census (ADC) and minimum wait time goals.,

• Work in collaboration with the Admissions Director to maintain awareness of bed space availability and census needs to relevant stakeholders.

• In collaboration with the Admissions Director, serve as a communication bridge between the clinical team, utilization review team, and leadership teams by sharing updates, trends, and strategic insights to better the admissions experience for enrolling families.

• Document all calls, emails, and activities with prospective families efficiently in Sales Force.

• Organize and lead family and referral partner tours in partnership with the Director of Clinical Partnership (DCP) and on-site team.

• Provide appropriate resources and referrals to families who are not a fit for Embark programs.

• Work closely with the Admissions and Executive Director to determine admissions and programmatic needs and problem solve accordingly.

• Collect accurate and timely payment from families upon admission.

Qualifications

What we are looking for (Preferred):

• Bachelor's degree
• Sales or marketing experience
• Comfort handling sensitive conversations with professionalism and urgency.
• Familiarity with DSM-V and behavioral health terminology
• Personable, empathetic, and professional while working with families in crisis

Required:

• High school diploma or equivalent GED
• Experience in a behavioral health setting
• Proficient in Microsoft Office (Excel, Outlook, Word, Teams)

Benefits

Apply now to embark on a rewarding journey with us!

• Become the Best of the Best: Access to an established Mastery Program that offers unparalleled opportunities for professional growth.
• Proven Positive Outcomes: You’ll have the satisfaction of knowing that your work is making a tangible difference in young adults and adolescent lives.
• Holistic Family Approach: Embark recognizes the importance of treating families which is crucial for sustained recovery and well-being for teens.
• Comprehensive Benefit Program that includes medical insurance, dental insurance, vision insurance, voluntary life and AD&D insurance, long-term disability, 401K with company matching, PTO, and paid parental leave.

If you're ready to be part of a dedicated team making a lasting impact on young lives in our community, we want to hear from you!

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community.

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