Job Description

Admissions Coordinator

Pay Rate:$24.50/hr

Schedule: Monday-Friday (9am-530pm)

Help Patients Access Life-Changing Care

The admissions process is the first step in a patient’s recovery journey—and you can make that step seamless, supportive, and impactful. As an Admissions Coordinator at Recovery Centers of America (RCA), you will guide patients, families, and referral sources through the intake process with compassion and clinical insight.

Your work ensures that every patient arrives safely, receives the correct level of care, and feels welcomed and informed from the moment they walk through our doors. By coordinating clinical, medical, and financial needs at intake, you play a crucial role in connecting patients to the treatment they need—and supporting RCA’s mission to save one million lives.

What You’ll Do

As an Admissions Coordinator at RCA, you will:

• Provide comprehensive orientation to patients upon admission, ensuring all required documentation and electronic intake data are completed accurately.

• Verify financial eligibility and ensure all financial setup processes are completed prior to program entry.

• Respond promptly to patient needs, maintain departmental records, and ensure fair and efficient distribution of patients to physicians.

• Complete telephone and in-person pre-admission assessments, gathering clinical, medical, and psychosocial information.

• Serve as a primary point of contact for referral sources, potential patients, and families—coordinating the referral and intake process from first call through admission.

• Determine appropriate levels of care based on assessment criteria and communicate recommendations clearly.

• Maintain frequent communication with referral partners, families, patients, and treatment teams to support continuity of care.

• Collect and analyze departmental data related to admissions performance indicators.

• Conduct admission searches, safety searches, and assist with securing and inventorying patient belongings.

• Support counselors and senior program staff in crisis intervention situations as needed.

• Contribute to a safe, supportive, and patient-centered admissions environment.

State-specific responsibilities may apply depending on location.

What We’re Looking For

Education

• Bachelor’s degree in Psychology or a related field; OR

• Associate degree with at least 1 year of relevant experience; OR

• High school diploma with at least 2 years of experience in admissions or a related role.

Experience & Knowledge

• Experience in behavioral health or substance use treatment admissions strongly preferred.

• Working knowledge of HIPAA standards and confidentiality practices.

• Proficiency in Microsoft Office and comfort using electronic health record (EHR) systems.

Skills

• Strong verbal and written communication skills, including the ability to gather sensitive clinical information with empathy.

• Excellent interpersonal skills and the ability to build rapport quickly with patients, families, and referral partners.

• Strong decision-making skills, using available information to determine appropriate care pathways.

• Outstanding customer service mindset with the ability to de-escalate, support, and guide individuals in crisis.

• High attention to detail, accuracy, and the ability to thrive in a fast-paced environment.

• Strong organization, time management, and multitasking abilities.

Why Choose RCA?

We believe exceptional patient care starts with taking care of our team. RCA offers:

• Competitive compensation

• Comprehensive benefits packages (medical, dental, vision, 401(k))

• A supportive, inclusive, recovery-friendly workplace

• Opportunities for ongoing training, professional development, and career advancement

About Recovery Centers of America

Drug addiction treatment works, and substance abuse recovery is possible. The tens of thousands of happy, healthy individuals who began their journeys at Recovery Centers of America are living proof.

In 2013, Recovery Centers of America (RCA) announced a goal: Save one million lives from the disease of addiction. With facilities nationwide offering evidence-based inpatient, outpatient, and medication-assisted treatment 24 hours a day, 365 days a year, we are working every day to fulfill that promise.

Former Patient Statement

Please note: A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment.

EEOC

Recovery Centers of America (RCA) provides equal opportunity in employment and in the provision of services. We are committed to ensuring equal employment opportunity without discrimination or harassment on the basis of race (including hair type, texture, or style), color, religion or religious creed, sex (including pregnancy, childbirth, breastfeeding, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex development), age (40 and over), ancestry, national origin (including Limited English Proficiency), disability, genetic information, veteran status, marital status, citizenship, or any other characteristic protected by applicable federal, state, or local law.

State Specific Responsibilities

Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements. Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements. Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions.