The Admission’s Community Liaison is responsible for being the primary contact with patients and their family members during the referral and admission process. They provide education on post-acute rehabilitation, outcomes and benefits of St. Luke’s Acute Rehabilitation Centers (ARC). They participate in community outreach and marketing programs.
JOB DUTIES AND RESPONSIBILITIES:
Serve as a contact person with patients referred to St. Luke’s Acute Rehab Centers (ARC) and their family members
Provides education on the most current outcomes and benefits of St. Luke’s ARC programs and other post-acute options for those that do not qualify for acute rehab
Assists in collecting information from patients and families relevant to their rehabilitation course, plan of care, and discharge plan
Completes face to face visits and/ or telephone contact with patients and families referred to ARC
Coordinates and completes tours of the rehab units
Serves as ARC staff liaison with hospital physicians, nurses, social workers, case managers, discharge planners and community agencies to facilitate admissions to ARC
Coordinates with hospital business office or IRF Program Assistant for insurance verification as needed
In collaboration with Admission’s Manager and Clinical Reviewers provides education to referral sources at least annually regarding admission criteria and program overview
Assists in the coordination and facilitation of community outreach and marketing programs
Works in conjunction with clinical reviewers, physicians, directors, managers, and other members of the ARC team to facilitate referrals and admissions
Is timely and accurate maintaining and completing the referral log
PHYSICAL AND SENSORY REQUIREMENTS:
Occasionally lift and/or carry 50 lbs , Frequently lift and/or carry 25 lbs , Being able to frequently lift or carry objects weighing up to 25 pounds is often more critical that being able to lift up to 50 lbs at a time, Stand and/or walk at least 6 hours in an 8-hour work day. Stooping (bending at the waist) and crouching (stooping and bending at the knee) – required frequently in most medium jobs, Handling (grasping) – required frequently in most medium jobs , Fingering (fine manipulation) – required only occasionally in most medium jobs. Turning, stooping, bending, climbing, stretching and lifting in the provision of comprehensive nursing care. Finger and hand dexterity necessary to handle delicate instruments and other equipment. Visual and auditory acuity required providing comprehensive nursing care.
EDUCATION:
Required: PTA, COTA or LPN
TRAINING AND EXPERIENCE:
Minimum 1 year experience with admissions for a post-acute rehabilitation setting preferred. Clinical experience as a nurse or therapist in an inpatient setting for a minimum of 3 years. Marketing related experience desired. Work experience with an adult geriatric population is desired.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
