Job Description

Gaylord Specialty Healthcare is a health system dedicated exclusively to medical rehabilitation. We provide inpatient and outpatient care for people at every point in their journey from illness or injury to the most advanced state of recovery they can achieve. Our Mission: To enhance health, maximize function, and transform lives. Our values: Integrity, Compassion, Accountability, Respect and Excellence. These values guide us in providing quality patient care and transforming the lives of our patients.

Performs pre registration and registration tasks for all inpatient admissions including but not limited to greeting patient upon arrival, obtaining all necessary consents and identification, and verifying demographics. Checks benefits for potential admissions. Assists with the office receptionist tasks such as answering the phones, filing charts and obtaining additional patient information.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Performance Appraisal Competencies): Include the following. Other duties may be assigned.

Assists RHCM and Intake Representatives with pre-registering referrals in Meditech Expanse. Assists with verification of benefits to ensure timely and financially appropriate inpatient admissions.

Coordinates completion of all tasks for inpatient admission:

• Welcomes incoming inpatients to Gaylord Hospital. Notifies RN of arrival and provides welcome box and admission packet. Reviews visitor policy and fall prevention.
• Obtains consent to treat, Medicare Important Message and copies of ID/insurance cards and uploads in Meditech Expanse in a timely manner.
• Verifies all registration information in Meditech Expanse for accuracy.
• Completes Medicare as Secondary Payer questions in Meditech Expanse.
• Follows up on auto “no-pay” letters.
• Adds PCP information to Meditech Expanse.
• Will reach out to POA in instances where patient is unable to accurately communicate.
• Responds to emails from Care Management to update programs, divisions, patient contact information, PCP information.

Actively participates in Admissions Department operations

• Triages departmental phone calls, mail and information requests. Maintains department hard copy files.
• Attends and participates in monthly Admissions staff meetings
• Complies with all hospital Admissions policies and procedures
• Acquires and maintains skills and knowledge regarding admissions/reimbursement through participation in relevant educational programs
• Serves on hospital-wide committees and projects
• Maintains professional, clear, and timely communication with internal and and external stakeholders.

Exhibits I.T.I.S.I.C.A.R.E values

• Innovation Embracing creativity and new ideas to improve processes and outcomes.
• Teamwork Collaborating effectively with others to achieve shared goals and objectives.
• Inclusion Fostering an environment where everyone feels valued and supported.
• Safety Prioritizing the well-being and security of patients, individuals and communities.
• Integrity Acting with honesty and transparency in all interactions and decisions.
• Compassion Showing empathy and kindness towards others, especially in challenging situations.
• Accountability Taking responsibility for actions and outcomes, ensuring reliability and trust.
• Respect Treating others with dignity and consideration, valuing their perspectives and contributions.
• Excellence Striving for the highest quality in performance and achievements.

QUALIFICATIONS

• High School diploma or GED. Two years of clerical experience working in a medical setting.
• Knowledge of computers, medical terminology, general office and clerical duties, financial resources and issurance issues. At least two years of computer skills, medical terminology, phone skills and customer service. Training in financial counseling, authorization and payment issues related to health care.

HOURS:

Full time/Mon-Friday

9:00 a.m. - 4:30 p.m.

We are an Equal Opportunity Employer